Danish Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d•Onsite

About The Position

Mercier Consultancy Group is seeking a motivated Danish Speaking Support Specialist to join their team in Bulgaria. This role offers professional growth and the chance to live in a vibrant European capital, providing high-quality technical and functional assistance to customers via phone, email, and chat. The specialist will ensure adherence to high service standards, document and resolve customer inquiries, collaborate with internal departments, and contribute to a positive brand reputation through personalized and empathetic support. Ongoing training and accurate record-keeping are also key aspects of the position.

Requirements

Native or fluent Danish (spoken and written) is mandatory for this role.
Valid EU passport (mandatory) for seamless relocation to our offices.
Availability to work on-site in Sofia, Bulgaria.

Nice To Haves

Previous experience in the Customer Support Services industry is considered a strong advantage.
Excellent communication skills with a focus on problem-solving and patience.
A proactive attitude towards learning new software tools and support systems.

Responsibilities

Provide high-quality technical and functional assistance to customers via phone, email, and chat.
Ensure all customer interactions adhere to the high-level service standards expected in the Customer Support Services industry.
Document, track, and resolve customer inquiries with precision and a professional tone.
Collaborate with internal departments to facilitate efficient resolution of complex support requests.
Contribute to the positive reputation of the brand by delivering a personalized and empathetic support experience.
Participate in ongoing training sessions to stay updated on product features and support protocols.
Maintain accurate records of customer accounts to ensure a seamless service experience.