Danish Speaking Customer Support Analyst - Fintech - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d•Onsite

About The Position

Mercier Consultancy Group is seeking a Danish Speaking Customer Support Analyst for a global leader in the financial technology sector. This role is based in Bulgaria and offers an opportunity to advance a career in the fast-paced FinTech industry while enjoying the lifestyle offered in Bulgaria. The position involves providing high-level assistance to Danish-speaking clients, ensuring compliance with regulatory standards, troubleshooting technical queries, documenting interactions, and collaborating with international teams to optimize the user experience in the Danish market.

Requirements

Native or fluent Danish (spoken and written).
Valid EU passport (mandatory).
Strong interest in the FinTech industry and digital financial products.
Excellent communication skills and a customer-centric mindset.
Professional proficiency in English to collaborate within our multinational office environment.
Proven ability to adapt to new technologies and fast-paced digital work environments.

Responsibilities

Provide high-level assistance to Danish-speaking clients regarding complex financial transactions and platform inquiries.
Ensure compliance with all FinTech industry regulatory standards while resolving account-related issues.
Troubleshoot technical queries related to digital payment gateways and financial software functionality.
Maintain meticulous documentation of customer interactions within our CRM to ensure seamless service delivery.
Collaborate with international teams to optimize user experience and financial product adoption in the Danish market.
Stay updated on emerging FinTech trends to provide proactive support and value-added insights to our premium client base.