Danish Speaking Customer Support Specialist - Work In Sofia, Bulgaria
About The Position
Mercier Consultancy Group is seeking a Danish Speaking Customer Support Specialist to join their client in Bulgaria. This role offers an opportunity to build an international career in the Customer Support Services industry with a comprehensive relocation package. The specialist will provide omnichannel support to Danish-speaking clients, resolve inquiries via phone, email, and live chat, maintain customer records, and collaborate with international teams to enhance the end-user experience. The position also involves participating in continuous improvement initiatives, representing the company brand professionally, and escalating issues to relevant departments.
Requirements
- Native or fluent Danish (spoken and written) is mandatory for this role.
- Valid EU passport or a valid work permit for Bulgaria.
- Proven experience in Customer Support Services or a similar client-facing environment is a strong advantage.
- Excellent communication skills and a passion for helping people.
- Strong digital literacy and the ability to adapt to new software platforms quickly.
- A motivated, team-oriented mindset ready to thrive in one of our top Danish-speaking jobs.
Responsibilities
- Deliver exceptional omnichannel support to Danish-speaking clients, ensuring the highest standards of the Customer Support Services industry.
- Resolve complex inquiries through phone, email, and live chat with precision and professional empathy.
- Maintain detailed customer records and provide accurate information regarding services and product portfolios.
- Collaborate with international teams to optimize support processes and enhance the overall end-user experience.
- Participate in continuous improvement initiatives to maintain high quality-of-service metrics.
- Represent the company brand with professionalism, reflecting the prestige associated with top-tier jobs in Bulgaria.
- Proactively identify and escalate urgent technical or operational issues to the relevant departments.
Benefits
- Competitive Monthly Salary
- Fully Paid Training programs
- Comprehensive Health Insurance
- wellness perks
- Fully Paid Relocation Package (flight, transfer, hotel)
- Attractive Monthly Performance Bonus schemes
- Career development and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
