Lithuanian Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

2d • Onsite

About The Position

Mercier Consultancy Group is seeking a motivated Lithuanian Speaking Support Specialist to join a client's high-performing team in Bulgaria. This role offers the opportunity to provide premium service within the Customer Support Services industry with a fully supported relocation experience. The position involves delivering exceptional omnichannel support, resolving complex inquiries in Lithuanian, maintaining high-quality standards, collaborating with internal teams, documenting interactions, participating in training, and contributing to team goals by meeting performance metrics.

Requirements

• Native or fluent Lithuanian (spoken and written).
• Valid EU passport (mandatory).
• Strong proficiency in English for international corporate communication.
• A passion for people and a professional mindset tailored to the Customer Support Services industry.
• Excellent problem-solving abilities and a positive, team-oriented attitude.

Nice To Haves

• Previous experience in a support-oriented role is considered a distinct advantage for this position in Bulgaria.

Responsibilities

• Deliver exceptional omnichannel support to international clients in the Customer Support Services sector.
• Resolve complex inquiries through clear, professional communication in native or fluent Lithuanian.
• Maintain high quality standards to ensure customer satisfaction and brand loyalty.
• Collaborate with internal teams to identify and escalate technical or operational issues efficiently.
• Document all interactions accurately within the client's CRM system to maintain service excellence.
• Participate in ongoing training to stay updated on product specifications and industry best practices.
• Proactively contribute to team goals by meeting performance metrics and service level agreements.

Benefits

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) for those moving to Bulgaria.
• Monthly Performance Bonus.
• International work environment with excellent career growth prospects.
• And Much More...

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed