Policy Services Rep (Hybrid, Webster)
About The Position
The Policy Services Rep joins a collaborative, fast-paced team where accuracy, customer service, and attention to detail are valued. The role screens, codes, and processes new business, renewal, endorsement, and cancellation transactions in accordance with departmental standards. It also involves basic analysis to ensure issuance-system entry requirements are met, identifying and resolving online errors, and providing customer service support based on an assigned agency plan. The representative maintains processing speed and accuracy standards while resolving individual and system-generated errors involving internal systems, external vendors, and Registry systems.
Requirements
- High school diploma, GED, or an equivalent combination of education, knowledge, and related experience.
- 0 to 1 years of related experience.
- Strong attention to detail and organizational skills.
- Ability to work accurately in a high-volume processing environment.
Responsibilities
- Within established authority, screen and approve new business, renewal, endorsement, and cancellation activity for accuracy, completeness, and adherence to established guidelines.
- Process endorsement and cancellation transactions that agents cannot process online.
- Screen and input cancellations and reinstatements by verifying loss history, coding, cancellation date, and reason.
- Rate and code manually backdated endorsement and cancellation transactions, as well as transactions not supported by the automated system.
- Process transactions accurately and promptly within applicable Mapfre and Registry systems, maintaining departmental processing-speed and quality standards.
- Apply appropriate rates, classes, and discounts based on policy and vehicle information, and generate and issue accurate premiums through the appropriate processing system.
- Contact agents to resolve discrepancies on applications or other policy requests and process endorsements and cancellations agents cannot complete online.
- Validate available Mapfre discounts.
- Review property inspections on home and dwelling fire policies to ensure dwellings are insured to value.
- Support underwriting staff by responding to oral and written inquiries and collaborating with underwriters on risks that exceed assigned authority.
Benefits
- Flexible paid time off combining vacation, personal, volunteer, and sick time.
- 401(k) plan with company matching contributions, subject to plan terms.
- Profit sharing.
- Medical, dental, and vision insurance coverage.
- Short-term disability insurance.
- Long-term disability insurance.
- Life insurance.
- Flexible spending account (FSA).
- Health savings account (HSA).
- Wellness programs.
- Tuition reimbursement.
- Leadership programs and internal mobility opportunities.
- $0 monthly premium medical plan option for eligible employees earning under $75,000 who elect single coverage under the Super Value Plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
