Policy Services Assistant

Illinois Casualty Compa•Rock Island, IL

2d•$51,000 - $55,000

About The Position

Illinois Casualty Company is hiring an entry-level Policy Services Assistant to support its Policy Services Department. The role handles subrogation recovery research, communicates with policyholders, claimants, insurance companies, vendors, agents, and employees, conducts claim and media searches, calculates business income losses, collects workers’ compensation deductible payments, and performs related clerical and administrative duties. The position reports to the Policy Services Supervisor. No prior experience is required, though candidates must meet the listed education or experience qualification.

Requirements

Associate’s degree or at least 3 years of experience in the property and casualty insurance industry.
Strong problem-solving skills.
Proficiency in reading and interpreting financial statements.
Intermediate proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
Intermediate proficiency in word processing, spreadsheets, and presentations.
Effective written and verbal communication skills for responding to routine inquiries from agents, policyholders, claimants, and employees.
Ability to apply mathematical functions, including calculating discounts, proportions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to solve practical and non-routine problems and handle situations with multiple variables where standardization may not exist.
Ability to manage multiple tasks accurately and efficiently.

Responsibilities

Research existing claims for potential subrogation recoveries.
Coordinate with outside counsel to obtain information needed to recover payments.
Identify subrogation claims within the applicable state statute of limitations.
Request documentation from insureds, agents, accountants, or attorneys to calculate business income losses.
Analyze financial information for trends, anomalies, and completeness in connection with business income losses.
Enter financial information into business income loss calculation spreadsheets and calculate business income losses.
Support the Policy Services Department with clerical functions related to its responsibilities.
Collect workers’ compensation deductibles, request police reports, conduct media searches, and perform other miscellaneous tasks.
Respond to inquiries from agents, policyholders, claimants, and employees.
Develop and maintain working relationships with agents and their staff, supporting communication and cooperation consistent with the company’s customer service standards and philosophy.
Help resolve escalated issues or complaints through negotiation, communication, and problem-solving.
Participate in handling complex, sensitive, or unusual issues as requested.
Assist with departmental projects and conduct research related to subrogation investigations.
Help create instruction guides and procedures for the Policy Services Department.
Perform additional duties as assigned.