Policy Services Assistant

Illinois Casualty Compa • Rock Island, IL

1d

About The Position

Illinois Casualty Company is seeking an entry-level Policy Services Assistant to join its department. No prior experience is required for this entry-level position. The role supports policy services work involving subrogation recoveries, communication with policyholders, claimants, other insurance companies, vendors, agents, and employees, claim searches, business income loss calculations, workers’ compensation deductible collection, and other clerical and miscellaneous matters. The position reports to the Policy Services Supervisor.

The assistant researches claims for potential subrogation recoveries, coordinates with outside counsel, requests documentation, analyzes financial information, and calculates business income losses. The position also responds to inquiries, supports customer-service issue resolution, conducts research, helps maintain working relationships with agents and their staff, and assists with department procedures, projects, and other assigned duties.

Requirements

• Associate’s degree or at least 3 years of experience in the property and casualty insurance industry.
• Strong problem-solving skills.
• Proficiency in reading and interpreting financial statements.
• Intermediate proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Intermediate proficiency in word processing, spreadsheets, and presentations.
• Ability to communicate effectively in writing and verbally when responding to routine inquiries.
• Knowledge of and ability to apply mathematical functions, including discounts, proportions, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to solve practical and non-routine problems involving variables where standardization may not exist.
• Ability to manage multiple tasks accurately and efficiently.

Responsibilities

• Research existing claims for potential subrogation recoveries.
• Coordinate with outside counsel to request information needed to recover payments.
• Identify subrogation claims within applicable state statutes of limitations.
• Request documentation from insureds, agents, accountants, or attorneys to calculate business income losses.
• Analyze financial information for trends, anomalies, and completeness in connection with business income losses.
• Enter financial information into business income loss calculation spreadsheets and calculate business income losses.
• Perform clerical functions related to Policy Services Department responsibilities.
• Collect workers’ compensation deductibles, request police reports, and conduct media searches.
• Respond to inquiries from agents, policyholders, claimants, and employees.
• Develop and maintain working relationships with agents and their staff, promoting communication and cooperation consistent with company customer service standards.
• Help resolve escalated issues or complaints through negotiation, communication, and problem solving.
• Participate in handling complex, sensitive, or unusual issues as requested.
• Assist with other departmental projects and conduct research for subrogation investigations as requested.
• Assist in creating instruction guides and procedures for the Policy Services Department.
• Perform additional duties as assigned.

Benefits

• Work-from-home options with flexibility.
• Stable, predictable income.
• Short-term incentive bonuses.
• 401(k) plan.
• Comprehensive medical, dental, and vision coverage.
• Work-life balance and the ability to unplug.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree