Commercial Lines Policy Services Rep II (Hybrid)
About The Position
As a Commercial Lines Policy Services Representative II, you will support the accurate and timely production of Commercial Lines policies, including BOP, CPP, GL, IM, Fire, Business Auto, and Garage. The role is responsible for screening, pre-underwriting, coding, and entering new business, endorsements, renewals, cancellations, and related Premium Audit Program tasks. You will also provide responsive customer service to MAPFRE Insurance agencies, Commercial Lines Underwriters, and internal company partners by assisting with processing questions, premium quotes, and policy-related issues.
Requirements
- High school diploma or equivalent with 1–3 years of related experience.
- Strong math and analytical abilities.
- Sound written and verbal communication skills.
- Ability to enter a minimum of 90 gross keystrokes per minute while meeting accuracy standards.
Nice To Haves
- Completion of an Introduction to Insurance course is preferred.
Responsibilities
- Process new business application submissions by screening for completeness and accuracy, completing pre-underwriting review, corresponding with agencies by phone, ensuring proper documentation, entering data, and maintaining a manual diary system for endorsements and coverages that cannot be processed through the automated system.
- Produce change endorsements, renewal listing reports, premium quotes, cancellations, and reinstatements in the policy administration system, including screening, pre-underwriting, telephone correspondence, and proper documentation.
- Process manual transactions that cannot be completed through the issuance system, including reconciliation of edit and error reports.
- Produce new business, endorsements, renewals, cancellations, and reinstatements for manual lines of business, including manual rating, coding, data entry, and reconciliation of Batch Edits, the Advisory Report, Fatal Edit Report, and closing procedures.
- Participate in the unit’s quality control program and assist with training new employees.
- Provide customer service support to MAPFRE Insurance departments, including Commercial Underwriting, and assist agents with processing issues.
- Use advanced rating methods to support large and complex accounts.
- Maintain the expected productivity and quality standards for a Service Representative II.
Benefits
- Flexible paid time off combining vacation, personal, volunteer, and sick time.
- 401(k) plan with company matching contributions, subject to plan terms.
- Profit sharing.
- Medical insurance coverage.
- Dental insurance coverage.
- Vision insurance coverage.
- Short-term disability insurance.
- Long-term disability insurance.
- Life insurance.
- Flexible spending account (FSA).
- Health savings account (HSA).
- Wellness programs.
- Tuition reimbursement.
- Leadership programs and internal mobility opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
