Dispatcher

University of Colorado • Colorado Springs, CO

11d • Onsite

About The Position

The UCCS Police Department is committed to protecting life, liberty, property, and the constitutional rights of all people through compassion, fairness, integrity, and professionalism. The Public Safety Communications Technician supports this mission as a critical communications link between the university community and emergency responders. The position receives and prioritizes emergency and non-emergency calls, deploys appropriate services, and maintains accurate and secure records in support of public safety operations.

Requirements

• High school diploma or GED.
• Obtain NCIC/CCIC certification within 3 months of hire.
• Obtain Colorado Bureau of Investigation (CBI), FEMA IS-100, IS-200, and IS-700 certifications and Notary Public status within 6 months of hire.
• Obtain APCO Public Safety Telecommunicator certification within 1 year of hire.

Nice To Haves

• Experience in a public safety or emergency communications setting.
• Bilingual Spanish skills.
• Experience with Criminal Justice Information Systems (CJIS), Computer Aided Dispatch (CAD), and national and state criminal databases (NCIC, CCIC).

Responsibilities

• Answer and process incoming emergency and non-emergency phone calls; interview callers to gather essential information and determine the appropriate response level.
• Dispatch police, fire, ambulance, rescue, facilities, security, parking, and other services using a Computer Aided Dispatching (CAD) system.
• Monitor and communicate over multi-channel police radio systems, relaying instructions and real-time status updates to field units.
• Track and document unit activity, incident status, personnel locations, and deployments using CAD.
• Monitor campus 911 notification, fire and intrusion alarm, elevator safety, HVAC, campus safety application, and emergency alert systems.
• Coordinate responses and communicate with law enforcement agencies, university departments, external service providers, and mutual aid partners.
• Retrieve, enter, audit, and secure sensitive information in local, state, and national criminal justice databases, including NCIC, CCIC, and CJIS.
• Maintain documentation and security of confidential police and criminal justice records.
• Conduct background checks for law enforcement use and ensure the lawful release of police records.
• Perform administrative and clerical tasks, including filing, data entry, record retrieval, and checking keys and equipment in and out.
• Serve as a liaison to the campus community and external agencies, directing non-emergency requests to the appropriate department or service.
• Assist with instruction, counseling, and evaluation of new communications personnel using a structured training program.
• Perform other duties as assigned.

Benefits

• 22 vacation days, 10 sick days, paid parental leave, and 13 recognized holidays.
• Bereavement, jury duty, and FAMLI Leave provisions.
• Medical plans covering preventive care at no cost, including a yearly mental health visit.
• Dental and vision plans and competitive prescription drug prices.
• Health savings and flexible spending accounts, life and disability insurance, and retirement options.
• Twelve waived credits per academic year for courses at any CU campus.
• Wellness programs and additional benefits through CU Advantage.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED