Plumbing Service Manager

AAA Service Plumbing, Heating, Electric • Golden, CO

1d • $145,000 - $160,000

About The Position

AAA Service is an established plumbing, HVAC, electrical, and sewer and drain company serving the Metro Denver community since 1983. The company is seeking a dependable, ethical, and performance-driven Plumbing Service Manager to lead its Plumbing Department in a fast-paced, team-oriented environment. The role is responsible for profitable growth, team development, sales performance, operational coordination, and customer experience. Estimated annual compensation is $145,000–$160,000+, with performance-based incentives tied to team and departmental success.

Requirements

• At least 5 years of residential plumbing experience; leadership experience is preferred.
• Strong knowledge of plumbing service, repair, and local codes.
• Ability to lead, coach, and develop technicians to improve performance and revenue.
• Experience managing KPIs, including revenue, average ticket, conversion, and productivity.
• Strong sales and customer service skills.
• Ability to resolve customer concerns and manage team performance.
• Experience working with dispatch and operations teams.
• Proficiency in ServiceTitan or similar software.
• Valid driver’s license and clean driving record.
• Organized and safety-focused, with the ability to thrive in a fast-paced environment.

Nice To Haves

• Leadership experience.

Responsibilities

• Drive profitable growth by implementing and executing sales strategies across the Plumbing Department.
• Lead, coach, and develop team members to improve sales performance and productivity.
• Train technicians to build customer rapport and present solutions that meet customer needs.
• Set clear sales expectations and hold the team accountable for meeting and exceeding revenue goals.
• Partner with the Director of Operations to improve processes and optimize performance.
• Collaborate with customer service and dispatch teams to support seamless operations and a positive customer experience.
• Monitor technician performance and provide ongoing feedback, coaching, and development opportunities.
• Manage team scheduling to meet customer demand and seasonal fluctuations.
• Provide technical support to field technicians when needed, including in-field coaching.
• Address and resolve customer concerns promptly and professionally.
• Ensure compliance with OSHA, state, and local safety regulations.
• Perform additional leadership and operational duties as assigned.

Benefits

• Medical, dental, vision, and life insurance coverage for the employee and family.
• Company-matched 401(k).
• Weekly pay every Friday.
• Performance-based incentives tied to team and departmental success.
• Ongoing leadership training and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed