Plumbing Service Manager
About The Position
We are seeking a dynamic and experienced Plumbing Service Manager to lead the Plumbing Department. The role oversees plumbing service operations, ensuring work is completed safely, efficiently, and to high standards. The manager leads teams, manages resources, supports collaboration across departments, and promotes quality, accountability, professionalism, and continuous improvement. The position includes managing daily scheduling and workflow, coaching and developing plumbers and apprentices, monitoring operational and customer-service performance, ensuring compliance with codes and permitting requirements, and resolving escalated customer concerns. The manager also supports hiring and retention, maintains inventory and vehicle and equipment readiness, and performs other duties as needed to support business operations. Pay range: $125,000–$200,000 annually, including bonus and commission. Applicants must complete the company’s Culture Index Survey.
Requirements
- At least 5 years of plumbing experience, including leadership or supervisory responsibility.
- Strong knowledge of residential service plumbing.
- Proven ability to lead teams and improve performance through coaching.
- Solid understanding of plumbing codes, safety standards, and permitting processes.
- Strong customer service skills and ability to manage escalations.
- Comfort using field service software (Service Titan), mobile apps, and reporting tools.
Responsibilities
- Lead and support plumbing service teams to meet performance, quality, and safety goals.
- Manage daily operations, including scheduling, workflow, and job completion standards.
- Coach, train, and mentor plumbers and apprentices to improve skill and consistency.
- Monitor KPIs such as revenue, close rate, callbacks, and customer satisfaction.
- Ensure compliance with local codes, permit requirements, and company policies.
- Partner with dispatch, sales, and customer service to optimize the customer experience.
- Handle escalated customer concerns and ensure effective resolution.
- Conduct ride-alongs, performance reviews, and regular team meetings.
- Support hiring, onboarding, and retention of plumbing talent.
- Maintain inventory, truck standards, and tool and equipment readiness.
- Promote accountability, professionalism, and continuous improvement.
- Perform other duties as needed to support business operations.
Benefits
- Medical coverage for the employee and family, described as paid medical.
- Dental and vision plans for the employee and family.
- Vacation pay, sick pay, and holiday pay.
- 401(k) retirement plan with company match.
- Life insurance and accident insurance.
- HRA and EAP program options.
- Referral bonuses, loan program, and employee discounts.
- Ongoing training and professional development.
- Company-sponsored events with giveaways.
- Energetic, collaborative, and fun work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
