Plumbing Service Manager

Same Day Water Heaters • Leander, TX

8d • Onsite

About The Position

Same Day Water Heaters is a growing plumbing company seeking to hire a skilled Service Manager. This role involves instructing, coaching, and managing a staff of plumbers and sales associates who install water heaters and plumbing fixtures. The Service Manager will oversee the team's activities and performance by tracking sales goals, setting individual sales and customer service targets, and facilitating ongoing training. The company emphasizes taking care of its employees, who in turn take care of customers, and offers opportunities for professional growth in a fast-paced environment.

Requirements

• A Journeyman or above license in plumbing
• Ability to successfully lead a team of plumbers and sales associates
• Good analytical, written and verbal skills
• Proficient in MS Office
• Strong attention to detail and excellent organizational skills required
• Able to multi-task in a fast paced and deadline driven environment
• Able to maintain professionalism and a positive service attitude always
• Attendance and punctuality are extremely important to lead the team by example
• Experience working with dispatching software

Responsibilities

• Ensure tasks are completed accurately and in a timely manner by field and operational personnel.
• Manage workflow by monitoring plumbers to ensure all jobs are complete with accurate paperwork and positive customer service.
• Provide estimations for tankless water heater installations and non-standard plumbing jobs as needed.
• Communicate proactively with management often.
• Maintain positive associate morale.
• Perform general clerical duties (e.g., copying, faxing, mail distribution, filing, etc.).
• Answer phones and resolve customer conflicts when needed.
• Attend conference calls and update management on the status of key processes.
• Coach plumbers and associates in need of job improvement and document if needed.
• Perform all other related duties as assigned.

Benefits

• Health, Dental, Vision, and Life Insurance
• Paid time off (PTO) and Paid Holidays
• Mid-year and annual bonus opportunities based on job performance and company profitability
• Negotiable: Vehicle allowance /Company Vehicle

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED