Plumbing Service Manager
About The Position
The Plumbing Service Manager oversees field leads and technicians and is directly responsible for training, managing, and evaluating field technicians. The manager supports technicians through ride-alongs, site visits, feedback, coaching, and accountability for key performance indicators. The role manages workloads and schedules to use staffing effectively and maximize profits, assists field leads, and facilitates weekly meetings. The manager ensures work meets quality standards, applicable permits are obtained, service guidelines are followed, and department operations comply with local, state, federal, company, and OSHA requirements. The role resolves customer concerns, promotes a safety culture, monitors departmental goals and financial performance, and reports field trends, morale, and safety issues to executives. Additional duties include clerical work related to technician paperwork and personnel evaluations, as well as duties assigned by the Operations Manager. The position is based in a climate-controlled office and field setting. The company provides a uniform, phone, computer, and vehicle. Benefits include medical, dental, vision, and life insurance, 401(k) company matching, sick time, floating holidays, vacation accrual, and career advancement opportunities.
Requirements
- Minimum 3–5 years of experience as a Plumbing Service Manager.
- Knowledge of current code requirements.
- Strong communication and coaching skills.
- Clean driving record.
- Ability to lift, push, pull, and/or move up to 25 pounds.
- Ability to sit, walk, stand, stoop, bend, squat, open doors, and climb or descend stairs regularly.
- Ability to operate standard office equipment, including computers, phones, copier, fax machine, or scanner.
Responsibilities
- Oversee field leads and field technicians.
- Train, manage, and evaluate field technicians.
- Conduct ride-alongs and site visits with technicians and provide feedback.
- Ensure work meets quality standards and required permits are obtained.
- Monitor technicians and leads for compliance with company service guidelines for appearance and hygiene.
- Coach and support technicians in meeting established key performance indicators.
- Communicate and monitor goals.
- Manage workloads and schedules to use manpower effectively and maximize profits.
- Assist field leads with their duties.
- Facilitate weekly meetings.
- Resolve customer issues and concerns to ensure satisfaction.
- Ensure department operations comply with local, state, federal, and company requirements.
- Ensure team members comply with OSHA safety standards and promote a safety culture.
- Provide executives with feedback on field trends, technician morale, and safety issues.
- Achieve budgeted average ticket and gross margin and meet or exceed company goals.
- Perform clerical duties, including field technician paperwork and personnel evaluations.
- Carry out additional duties assigned by the Operations Manager.
Benefits
- Company-provided uniform, phone, computer, and vehicle.
- Medical, dental, vision, and life insurance plans.
- 401(k) company matching.
- 40 hours of sick time front-loaded after reaching 90 days.
- Floating holidays and vacation, with accrual starting after 90 days.
- Career advancement and opportunities for growth and promotion.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
