Plumbing & HVAC Counter Sales Associate

Plumbing & Heating Wholesale•Carroll, IA

About The Position

Plumbing & Heating Wholesale, Inc. is seeking a full-time Plumbing & HVAC Counter Sales Associate, with some inside sales, to work in and around Carroll, Iowa. The associate helps walk-in and telephone customers select and acquire products, supports sales growth, and contributes to customer satisfaction. Wholesale experience is preferred, and knowledge of plumbing and heating is helpful but not required. The role involves taking and accurately entering customer orders, addressing customer issues, retrieving warehouse orders, attending product training, participating in scheduled after-hours physical inventory counts, and supporting company-sponsored sales promotions. The associate also works with other departments to resolve customer service matters and maintains clean, appealing merchandising and counter areas. The company offers competitive wages, health, dental, vision, and life insurance, paid time off, and a 401(k) plan with an employer match. The position is scheduled Monday through Friday, 7:30 a.m. to 5 p.m., with overtime opportunities.

Requirements

Passion for exceptional customer service.
Ability to work as a dedicated team player.
Proficiency with electronic and published catalogs to provide product details, pricing, and availability.
Organization and attention to detail.
Ability to increase sales and average order size through cross-selling, up-selling, add-on sales, and promoting new products.
Availability Monday through Friday, 7:30 a.m. to 5 p.m.; overtime opportunities are available.

Nice To Haves

Prior wholesale distribution experience.
Knowledge of plumbing and heating or HVAC.

Responsibilities

Assist walk-in and telephone customers in selecting and acquiring products.
Take counter orders and enter them accurately into the system.
Resolve customer issues or involve the appropriate team member.
Retrieve orders from the warehouse accurately and promptly.
Attend product training meetings.
Participate in scheduled after-hours physical inventory counts.
Participate in company-sponsored sales promotions.
Collaborate with other departments to resolve customer service matters.
Use product knowledge and sales techniques to increase sales and average order size through cross-selling, up-selling, add-on sales, and promotion of new products.
Maintain clean and appealing merchandising and counter areas.