Counter Sales Associate-HVAC & Plumbing

FERGUSON•Sugar Land, TX

3d•$21 - $29•Onsite

About The Position

Ferguson is seeking a knowledgeable, results-driven Counter Sales Associate to serve plumbing and HVAC contractor customers. The role involves acting as a trusted advisor, using product expertise and problem-solving skills to support informed purchasing decisions and the company’s sales strategy. The associate builds customer relationships, drives sales, and delivers exceptional service. The schedule is Monday through Friday, working 40 hours between 7 a.m. and 5 p.m., plus a Saturday shift from 7:30 a.m. to noon every six weeks at a local branch. The position also includes warehouse and order-preparation duties, such as operating a stand-up forklift and using RF devices.

Requirements

0–3 years of customer service or sales experience.
Comfort working in a fast-paced, changing environment.
Sales mindset and ability to meet goals, build relationships, and influence purchasing decisions.
Strong communication skills for consultative selling and customer engagement.
Self-motivated, results-oriented approach and ability to thrive in a fast-paced environment.
Digital literacy and ability to learn new systems quickly.
Organizational skills and ability to manage multiple priorities.
Passion for delivering exceptional customer experiences.
Ability to lift up to 50 lbs regularly and stand for extended periods.

Nice To Haves

Prior experience in plumbing, HVAC, or a related industry.
0–3 years of warehouse experience in shipping, receiving, delivery, or inventory management.

Responsibilities

Engage customers at the counter, by phone, and by email to understand their needs and recommend solutions.
Develop and apply knowledge of plumbing, HVAC, and related products to guide customer decisions.
Identify opportunities to upsell, cross-sell, and promote strategic products and programs to drive sales growth.
Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate, timely information.
Process transactions efficiently and accurately while providing a positive customer experience.
Collaborate with Outside Sales Associates to support account growth and provide seamless service.
Manage special orders and follow up on order status, back-orders, and delivery timelines.
Maintain a professional and organized counter environment.
Assist with inventory management, cycle counts, and stock organization.
Safely operate a stand-up forklift (order selector/cherry picker) to pull and prepare outbound customer orders.
Build, wrap, sort, and transport pallets and packages.
Use RF devices to sort, scan, and prepare orders.
Follow safety regulations, including proper use of personal protective equipment such as a safety harness.