Counter Sales Associate-HVAC & Plumbing

Ferguson Enterprises•Sugar Land, TX

1d•Onsite

About The Position

Ferguson is seeking a knowledgeable, results-driven Counter Sales Associate to serve plumbing and HVAC contractor customers. The role combines customer service, product guidance, sales, order processing, inventory support, and warehouse tasks. The associate helps customers make informed purchasing decisions while supporting Ferguson’s sales strategy and delivering exceptional service. The schedule is Monday through Friday, working 40 hours between 7:00 a.m. and 5:00 p.m., plus a Saturday shift from 7:30 a.m. to 12:00 p.m. every six weeks at a local branch. The role includes regularly lifting up to 50 pounds and standing for extended periods. It also involves safely operating a stand-up forklift (order selector/cherry picker), handling pallets and packages, and using RF devices to prepare orders. Ferguson has approximately 36,000 associates across 1,700 locations. The company offers benefits intended to support associates’ mental, physical, and financial well-being. The pay range is $20.60–$28.82 per hour, and the role is eligible for a bonus or incentive plan.

Requirements

0–3 years of experience in customer service or sales.
Sales mindset and ability to meet goals, build relationships, and influence purchasing decisions.
Strong communication skills for consultative selling and customer engagement.
Self-motivated and results-oriented, with the ability to work in a fast-paced environment.
Digital literacy and ability to learn new systems quickly.
Organizational skills and ability to manage multiple priorities.
Commitment to delivering exceptional customer experiences.
Ability to lift up to 50 pounds regularly and stand for extended periods.

Nice To Haves

Prior experience in plumbing, HVAC, or a related industry.
0–3 years of warehouse experience in shipping, receiving, delivery, or inventory management.

Responsibilities

Engage customers at the counter, by phone, and by email to understand their needs and recommend solutions.
Build and apply product knowledge of plumbing, HVAC, and related products to guide customer decisions.
Identify opportunities to upsell, cross-sell, and promote strategic products and programs to drive sales growth.
Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate, timely information.
Process transactions efficiently and accurately while supporting a positive customer experience.
Collaborate with Outside Sales Associates to support account growth and provide seamless service.
Manage special orders and follow up on order status, back-orders, and delivery timelines.
Maintain a professional, organized counter environment.
Assist with inventory management, cycle counts, and stock organization.
Safely operate a stand-up forklift (order selector/cherry picker) to pull and prepare outbound customer orders.
Build, wrap, sort, and transport pallets and packages.
Use RF devices to sort, scan, and prepare orders.
Follow safety regulations and use required personal protective equipment, including a safety harness where applicable.