Counter Sales Associate-HVAC & Plumbing

Ferguson Enterprises•Brookshire, TX

About The Position

Ferguson is seeking a knowledgeable, results-driven Counter Sales Associate to serve plumbing and HVAC contractor customers. The role focuses on providing product expertise and practical solutions, helping customers make informed purchasing decisions, building relationships, driving sales, and delivering exceptional service in alignment with the company’s sales strategy. The schedule is Monday through Friday, for 40 hours between 7 a.m. and 5 p.m.

Requirements

0–3 years of experience in customer service or sales.
Sales mindset and ability to meet goals, build relationships, and influence purchasing decisions.
Strong communication skills for consultative selling and customer engagement.
Self-motivated, results-oriented, and able to work in a fast-paced environment.
Digital literacy and ability to learn new systems quickly.
Organizational skills and ability to manage multiple priorities.
Passion for delivering exceptional customer experiences.
Ability to lift up to 50 pounds and stand for extended periods.

Nice To Haves

HVAC and/or plumbing product knowledge.
Bilingual ability.

Responsibilities

Engage customers at the counter, by phone, and via email to understand their needs and recommend solutions.
Develop and apply knowledge of plumbing, HVAC, and related products to guide customer decisions.
Identify opportunities to upsell, cross-sell, and promote strategic products and programs.
Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate, timely information.
Process transactions efficiently and accurately while providing a positive customer experience.
Collaborate with Outside Sales Associates to support account growth and provide seamless service.
Manage special orders and follow up on order status, back-orders, and delivery timelines.
Maintain a professional and organized counter environment.
Assist with inventory management, cycle counts, and stock organization.
Follow safety regulations, including proper use of personal protective equipment.