Counter Sales Associate-HVAC & Plumbing

FERGUSON • Brookshire, TX

7d • $21 - $29

About The Position

Ferguson is seeking a knowledgeable, results-driven Counter Sales Associate to serve plumbing and HVAC contractor customers. The role focuses on building customer relationships, providing product expertise and problem-solving support, helping customers make informed purchasing decisions, and driving sales while aligning with company strategy. The position works Monday through Friday, for 40 hours between 7 a.m. and 5 p.m.

Requirements

• 0–3 years of experience in customer service or sales.
• A sales mindset and ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.
• Self-motivated and results-oriented, with the ability to thrive in a fast-paced environment.
• Digital literacy and ability to learn new systems quickly.
• Organizational skills and ability to manage multiple priorities.
• Passion for delivering exceptional customer experiences.
• Ability to lift up to 50 lbs and stand for extended periods.

Nice To Haves

• HVAC and/or plumbing product knowledge.
• Bilingual ability.

Responsibilities

• Engage customers proactively at the counter, by phone, and by email to understand their needs and recommend solutions.
• Build and apply knowledge of plumbing, HVAC, and related products to guide customer decisions.
• Grow sales by identifying upselling and cross-selling opportunities and promoting strategic products and programs.
• Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate, timely information.
• Process transactions efficiently and accurately while providing a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and provide seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines.
• Maintain a professional, organized counter environment.
• Assist with inventory management, cycle counts, and stock organization.
• Follow safety regulations, including proper use of personal protective equipment.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Life insurance
• 401(k) with company match
• Mental health coverage
• Gender-affirming and family-building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities
• Bonus or incentive plan eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed