Counter Sales Associate-HVAC & Plumbing

Ferguson Enterprises•Birmingham, AL

3d•Onsite

About The Position

Ferguson is seeking a knowledgeable, results-driven Counter Sales Associate to serve as a trusted advisor to plumbing and HVAC contractor customers. The role uses product expertise and problem-solving skills to help customers make informed purchasing decisions while supporting Ferguson’s sales strategy. The associate will build customer relationships, drive sales, and deliver exceptional service. The position is based at the Birmingham branch for training and will move to Ferguson’s new Pelham, Alabama location in March 2027. The schedule is Monday through Friday, 7 a.m. to 4 p.m., plus one Saturday from 8 a.m. to noon every six to eight weeks at the Birmingham location.

Requirements

0–3 years of experience in customer service or sales.
Sales mindset and ability to meet goals, build relationships, and influence purchasing decisions.
Strong communication skills for consultative selling and customer engagement.
Self-motivated and results-oriented, with the ability to thrive in a fast-paced environment.
Digital literacy and ability to learn new systems quickly.
Organizational skills and ability to manage multiple priorities.
Passion for delivering exceptional customer experiences.
Ability to lift up to 50 pounds and stand for extended periods.

Nice To Haves

At least 1 year of HVAC and/or plumbing product knowledge.

Responsibilities

Engage customers at the counter, by phone, and by email to understand their needs and recommend solutions.
Develop and apply knowledge of plumbing, HVAC, and related products to guide customer decisions.
Identify opportunities to upsell, cross-sell, and promote strategic products and programs.
Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate, timely information.
Process transactions efficiently and accurately while maintaining a positive customer experience.
Collaborate with Outside Sales Associates to support account growth and seamless service.
Manage special orders and follow up on order status, back-orders, and delivery timelines.
Maintain a professional, organized counter environment.
Assist with inventory management, cycle counts, and stock organization.
Follow safety regulations and properly use personal protective equipment.