Counter Sales Associate-HVAC & Plumbing

FERGUSON•Birmingham, AL

5d•$20 - $27•Onsite

About The Position

Ferguson is seeking a knowledgeable, results-driven Counter Sales Associate to serve as a trusted advisor to plumbing and HVAC contractor customers. The associate uses product expertise and problem-solving skills to help customers make informed purchasing decisions, support their business needs, and align with Ferguson’s sales strategy. The role focuses on building customer relationships, driving sales, and providing exceptional service. The position will be based at the Birmingham branch for training, then move to the new Pelham, Alabama location in March 2027. The schedule is Monday through Friday, 7 a.m. to 4 p.m., plus one Saturday from 8 a.m. to noon every 6–8 weeks at the Birmingham location.

Requirements

0–3 years of experience in customer service or sales.
A sales mindset and ability to meet goals, build relationships, and influence purchasing decisions.
Strong communication skills for consultative selling and customer engagement.
Self-motivation, a results-oriented approach, and ability to thrive in a fast-paced environment.
Digital literacy and ability to learn new systems quickly.
Organizational skills and ability to manage multiple priorities.
Passion for delivering exceptional customer experiences.
Ability to lift up to 50 pounds and stand for extended periods.

Nice To Haves

At least 1 year of HVAC and/or plumbing product knowledge.

Responsibilities

Engage customers at the counter, by phone, and by email to understand their needs and recommend solutions.
Develop and apply knowledge of plumbing, HVAC, and related products to guide customer decisions.
Identify opportunities to upsell, cross-sell, and promote strategic products and programs to drive sales growth.
Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate, timely information.
Process transactions efficiently and accurately while providing a positive customer experience.
Collaborate with Outside Sales Associates to support account growth and provide seamless service.
Manage special orders and follow up on order status, back-orders, and delivery timelines.
Maintain a professional and organized counter environment.
Assist with inventory management, cycle counts, and stock organization.
Follow safety regulations, including proper use of personal protective equipment.