CTIO - Platform Support Operations Manager - Manager

PricewaterhouseCoopers•Raleigh, NY

21h

About The Position

As a Platform Support Operations Manager, you will oversee infrastructure support operations within PwC’s DevSecOps practice, guiding the delivery of secure software and application services across client-facing environments. You will lead teams, coach team members, manage client accounts, and drive assigned workstreams by reviewing complex issues, planning work, and guiding delivery across multiple priorities. The role uses knowledge of infrastructure, systems, and security integration to coordinate support activities, improve operational flow, and deliver consistent outcomes for client needs. Travel requirements are up to 20%.

Requirements

At least a Bachelor's degree.
At least 5 years of experience.

Nice To Haves

Preference for study in at least one of these fields: Analytics/Data Science, Artificial Intelligence/Robotics, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, or Mathematics/Statistics.
Establish vendor governance and escalation processes to drive managed service provider accountability and timely issue resolution.
Apply infrastructure, DevSecOps, security operations, and platform expertise to improve service delivery.
Lead incident resolution, root cause analysis, and corrective actions across interconnected technology environments.
Manage project planning, budgets, timelines, and performance metrics to support effective delivery.
Develop process improvements, automation, telemetry, and quality controls to drive continuous improvement.
Mentor teams and strengthen coaching and performance practices.

Responsibilities

Lead platform support operations across cloud and on-premise environments, coordinating incident response, service requests, and operational priorities.
Manage support teams by coaching, reviewing performance, and developing skills for complex infrastructure and DevSecOps workstreams.
Oversee deployment, release, and configuration activities using tools such as Azure DevOps Server, GitHub, GitLab, Jenkins, Terraform, Ansible, and AWS CloudFormation.
Drive incident remediation, troubleshooting, and root cause analysis for platform reliability, security events, and service disruptions.
Monitor infrastructure health and application performance using observability and security tools such as Dynatrace, Splunk, Wiz, Prisma, Qualys, CrowdStrike, and Palo Alto Networks platforms.
Coordinate vulnerability assessments, security control validation, and remediation tracking across infrastructure and application environments.
Translate business and technical needs into operational plans that support secure delivery, continuity, and scalable service performance.
Identify automation and process improvement opportunities to reduce manual effort and strengthen operational consistency.
Communicate status, risks, and dependencies to technology leaders and client stakeholders across multiple workstreams.
Apply analytical thinking to connect system components, evaluate operational impact, and prioritize actions across competing demands.