Plancha Host (On-Call)

Four Seasons • Orlando, FL

1d

About The Position

The Plancha Host provides support at the lakeside Plancha restaurant, which serves Cuban-American cuisine and operates as a golf house restaurant. The role is responsible for providing guests with an enjoyable, expertly served beverage or dining experience that meets Four Seasons standards for quality, professionalism, and friendliness. The host also helps maintain the flow of restaurant operations and goods to support sales performance.

The position manages the restaurant reception area, reservations, guest information, and communication with servers, managers, concierges, and other agents. It includes maintaining cleanliness and supplies, completing assigned opening, afternoon, and closing duties, assisting with employee training when requested, and performing related operational and administrative tasks. The successful candidate is service-oriented, organized, adaptable, and able to work effectively under pressure in a fast-paced environment.

Requirements

• Prior experience working in Food & Beverage or in a golf setting.
• Ability to thrive in a fast-paced environment with a large team.
• Sincere willingness to provide service to residents, guests, and peers.
• Good organizational skills and ability to work independently.
• Ability to function under pressure, set priorities, and adjust to changing conditions.
• High work ethic and a sense of responsibility for the role within the team.
• Fluency in English.
• Legal authorization to work in the United States.
• Flexible schedule and ability to work weekends and holidays.
• Availability to work at least three shifts per week, with availability Sunday through Tuesday.

Responsibilities

• Maintain the reception area and entrance, including stocking and cleanliness.
• Assist department managers with training new employees when requested.
• Maintain assigned wardrobe according to established standards and uniform guidelines.
• Work efficiently and professionally, maintain a positive attitude, and provide superior guest service.
• Complete duties listed in opening, afternoon, and closing checklists.
• Distribute server guest notes and promptly communicate updates to servers and management.
• Review the blocking sheet to identify regular and VIP guests.
• Use OpenTable to take reservations and check current or future reservations, entering information accurately.
• Answer calls promptly to maximize restaurant capacity.
• Make reasonable efforts to accommodate regular guests and concierge reservation requests.
• Utilize all tables to improve guest turnaround.
• Work with concierges and other agents to increase guest satisfaction.
• Handle other operational responsibilities relating to the reception desk.
• Complete administrative duties competently, efficiently, thoroughly, and promptly.
• Update operational telephone numbers as needed.
• Move furniture and other items as directed by management.
• Attend training sessions and read training notes to improve job knowledge.
• Provide managers with ongoing feedback about guest satisfaction.
• Learn and follow Four Seasons emergency procedures and employee handbook policies.
• Know the operation’s layout and the locations of operational equipment.
• Clear and reset tables as needed.
• Complete other tasks assigned by management.

Benefits

• Comprehensive learning and development programs.
• Inclusive and diverse employee engagement events throughout the year.
• Exclusive Four Seasons discount and travel programs.
• Competitive wages and benefits, including medical, dental, vision, and retirement plan.

What This Job Offers

• Education Level: No Education Listed