Plancha Host (On-Call)

Four Seasons Hotels and Resorts • Orlando, FL

2d • Onsite

About The Position

The Plancha Host supports Plancha, a lakeside restaurant featuring Cuban-American cuisine and serving as a golf house restaurant at Four Seasons Resort Orlando at Walt Disney World Resort. The role helps provide an enjoyable, expertly served beverage or dining experience that meets Four Seasons standards for quality, professionalism, and friendliness, while supporting the proper flow of goods to maximize sales performance.

The host maintains the restaurant reception area, manages reservations and guest information using OpenTable, supports guest flow and table utilization, communicates guest updates to servers and management, and coordinates with concierges and other agents. The role also includes administrative and operational duties, assisting with employee training, maintaining assigned wardrobe, attending training, following checklists and resort policies, and helping reset tables or move furniture when directed.

Requirements

• Prior experience working in Food & Beverage or in a golf setting.
• Ability to thrive in a fast-paced environment with a large team.
• Sincere willingness to provide service to residents, guests, and peers.
• Good organizational skills and ability to work independently.
• Ability to function under pressure, set priorities, and adjust to changing conditions.
• High work ethic and sense of responsibility for the role within the team.
• Fluency in English.
• Legal authorization to work in the United States.
• Flexible schedule and ability to work weekends and holidays.
• Availability to work at least three shifts per week, with availability Sunday through Tuesday.

Responsibilities

• Maintain the reception area and entrance, including stocking and cleanliness.
• Assist department managers with training new employees when requested.
• Retain assigned wardrobe in accordance with established standards and uniform guidelines.
• Work efficiently and professionally, maintain a positive attitude, and deliver superior guest service.
• Perform duties listed in opening, afternoon, and closing checklists.
• Distribute server slips (guest notes) and promptly communicate updates to servers and management.
• Check the blocking sheet to identify regular and VIP guests.
• Use OpenTable to take reservations and check current or future reservations, ensuring accurate data entry.
• Answer calls promptly to maximize restaurant capacity.
• Try to accommodate regulars and reservation requests from concierges.
• Use all tables to achieve higher guest turnaround.
• Work with concierges and other agents to increase guest satisfaction.
• Handle other operational responsibilities at the reception desk.
• Complete administrative duties competently, efficiently, thoroughly, and on time.
• Update operational telephone numbers as needed.
• Move furniture and other items as directed by management.
• Attend training sessions and read training notes to improve job knowledge.
• Provide managers with ongoing feedback about guest satisfaction.
• Learn and follow Four Seasons emergency procedures and employee handbook policies.
• Know the operation’s geographical layout and the location of operational equipment.
• Clear and reset tables as needed.
• Complete other tasks assigned by management.

Benefits

• Learning and development programs.
• Employee engagement events.
• Four Seasons discount and travel programs.
• Competitive wages and benefits, including medical, dental, vision, and a retirement plan.

What This Job Offers

• Education Level: No Education Listed