On-Call 97 West Host

EXCHANGE HOTELS MANAGEMENT•Fort Worth, TX

5d•Onsite

About The Position

The 97 West Host is the first point of contact for guests and helps set the tone for a Legendary dining experience. The role warmly greets and seats guests, manages reservations and seating flow, and ensures service standards reflect Hotel Drover and the Fort Worth Stockyards. The host helps each guest feel welcomed and cared for from arrival onward. The position supports restaurant operations through guest assistance, table readiness, phone calls, group seating coordination, and collaboration with restaurant team members and the Large Party Coordinator. It also requires maintaining guest confidentiality, following company policies and safety, sanitation, and security procedures, and representing Hotel Drover’s brand, values, and culture. This seasonal position is based at Hotel Drover in Fort Worth, Texas. The work involves extended periods of standing, walking, and moving, and regularly lifting, carrying, and moving up to 25 pounds. The host must be comfortable with frequent guest interaction in a fast-paced environment and adjust to changing priorities and business demands.

Requirements

Communicate clearly, professionally, and respectfully with guests and team members.
Have a flexible schedule and be available to work evenings, weekends, and holidays.
Have strong interpersonal skills and the ability to handle guest concerns diplomatically.
Embody Hotel Drover’s Core Values: Hit the Mark, Every Time; Blaze New Trails; Spark Warmth; Be Intentional; Honor All; Do Right; Stay Curious.
Stand, walk, and move for extended periods of time.
Regularly lift, carry, and move up to 25 pounds.
Work comfortably in a fast-paced environment with frequent guest interaction.
Adjust to changing priorities and business demands.

Nice To Haves

Previous host or hostess experience in a full-service restaurant or luxury hospitality environment.
Familiarity with reservation management systems; OpenTable experience preferred.
Detail-oriented approach and a passion for creating memorable guest experiences.
Strong knowledge of Fort Worth and other parts of the DFW metropolitan area.

Responsibilities

Greet guests warmly and professionally, proactively acknowledge their needs, and offer assistance such as opening doors.
Manage reservations, accurately record guest information, and seat guests fairly and efficiently.
Guide guests to tables, provide menus, and ensure place settings are clean, complete, and ready for guests.
Assist with bussing and resetting tables, refilling beverages, and keeping the podium and host stand clean as needed.
Answer incoming calls promptly and professionally and provide accurate information about the restaurant and hotel.
Check menus for cleanliness and accuracy, maintain seating charts, and assist with group seating arrangements.
Support restaurant team members to ensure smooth operations and Legendary guest service.
Follow company policies, safety and sanitation standards, and security procedures.
Partner with the Large Party Coordinator to coordinate group reservations, confirm event details, and execute Restaurant Event Orders.
Protect guest confidentiality by handling personal information, reservations, and conversations with discretion and professionalism.
Remain composed in a fast-paced environment, handle guest concerns effectively, and maintain a positive, professional demeanor.
Represent Hotel Drover’s brand, values, and culture in guest and team interactions.
Perform other duties as assigned.