Sports Bar Host Cashier (On Call)
About The Position
The Sports Bar Host Cashier welcomes restaurant guests, arranges seating, manages waiting lists or reservations, and helps coordinate restaurant operations. The role provides responsive customer service to guests and restaurant staff, operates the cash register or P.O.S. system, processes payments and refunds according to established procedures, and maintains financial controls. It also supports servers and bus persons, helps maintain dining areas, addresses service issues, answers calls, and shares information about casino events and locations. The position is on call and may require nights, weekends, holidays, and overtime.
Requirements
- High school diploma or equivalent.
- Excellent customer service and interpersonal skills.
- Ability to maintain confidentiality and professionalism.
- Excellent written and verbal communication skills; fluency and literacy in English.
- Ability to operate a P.O.S. system and/or adding machine and make change.
- Basic math skills, including adding, subtracting, multiplying, and dividing.
- Ability to collaborate and communicate effectively with team members at all organizational levels.
- Ability to maintain a high energy level and take a proactive, strategic approach to issues.
- Availability to work the required schedule, which may include nights, weekends, holidays, and overtime.
Nice To Haves
- Prior customer service experience in a fast-paced environment.
- Previous cash handling experience.
Responsibilities
- Follow departmental and property policies and procedures regarding guest service standards.
- Greet guests courteously, arrange seating according to guest preferences and table availability, and monitor the room atmosphere.
- Quote accurate waiting times and manage guest waiting lists or reservations according to established procedures.
- Provide fast, friendly, professional, and responsive customer service to restaurant guests and staff.
- Operate a cash register or P.O.S. system, ring up correct amounts, provide correct change, account for cash, charge, and complimentary sales, and maintain financial controls.
- Know the restaurant menu, including descriptions, prices, add-ons, and beverages.
- Give cash refunds or credit memorandums as directed by a supervisor or manager.
- Coordinate and control the flow of the restaurant.
- Assign stations to servers and bus persons.
- Supervise the restaurant when the Restaurant Supervisor or Manager is absent.
- Assist wait staff and bus persons as needed, including refilling drinks, helping with table service, and attending to guest needs.
- Resolve service issues according to established guidelines.
- Ensure dining and serving areas are set up and maintained according to standards.
- Know and promote current casino events and programs and provide directions to casino areas.
- Answer the telephone professionally.
- Maintain strict confidentiality in company matters.
Benefits
- Wellness programs supporting financial, physical, and mental well-being.
- Day-one medical coverage may be available depending on position.
- 401(k) matching may be available depending on position.
- Annual performance bonus may be available depending on position.
- Paid time off earned according to local policy and increasing with length of employment.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
