Sports Bar Host Cashier (On Call)

PENN Entertainment • Washington, PA

2d

About The Position

The Sports Bar Host Cashier provides friendly, professional service to restaurant guests and staff. The role welcomes and seats guests, manages waiting lists and reservations, coordinates restaurant flow, and operates the cash register or point-of-sale system while maintaining accurate financial controls. The position also assists wait staff and bus persons, responds to guest needs and service issues, and helps ensure dining and serving areas are properly set up and maintained. The role may supervise the restaurant in the absence of the Restaurant Supervisor or Manager.

The position requires availability for a schedule that may include nights, weekends, holidays, and overtime as needed. The starting salary is $14 per hour. The posting identifies the role as on call.

Requirements

• High school diploma or equivalent.
• Excellent customer service and interpersonal skills.
• Ability to maintain confidentiality and professionalism.
• Excellent written and verbal communication skills; fluency and literacy in English.
• Ability to operate a POS system and/or adding machine and make change.
• Basic math skills, including addition, subtraction, multiplication, and division.
• Ability to work collaboratively and communicate effectively with team members at all organizational levels.
• Ability to maintain high energy and take a proactive, strategic approach to addressing issues.
• Availability to work the required schedule, which may include nights, weekends, holidays, and overtime as needed.

Nice To Haves

• Prior customer service experience in a fast-paced environment is preferred.
• Previous cash-handling experience is a plus.

Responsibilities

• Follow departmental and property policies and procedures for guest service.
• Greet guests courteously, arrange seating based on guest preferences and table availability, and monitor the room atmosphere.
• Provide accurate wait times and manage waiting lists or reservations according to established procedures.
• Provide fast, friendly, professional, and responsive service to restaurant guests and staff.
• Operate a cash register or POS system, process transactions, provide correct change, and account for cash, charge, and complimentary sales according to procedure.
• Learn and communicate restaurant menu items, descriptions, prices, add-ons, and beverages.
• Issue cash refunds or credit memorandums as directed by a Supervisor or Manager.
• Coordinate and control restaurant flow and assign stations to servers and bus persons.
• Supervise the restaurant when the Restaurant Supervisor or Manager is absent.
• Assist wait staff and bus persons, including refilling drinks, helping pre-bus and bus tables, and attending to guest needs as required.
• Resolve service issues according to established guidelines.
• Ensure dining and serving areas are set up and maintained according to standards.
• Know and promote current casino events and programs and provide directions to casino areas.
• Answer the telephone professionally.
• Maintain strict confidentiality in company matters.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increased with length of employment.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED