97 West Host

EXCHANGE HOTELS MANAGEMENT•Fort Worth, TX

5d•Onsite

About The Position

The 97 West Host is the first point of contact for guests and helps set the tone for a Legendary dining experience at Hotel Drover. The role warmly greets and seats guests, manages reservations and seating flow, and ensures service standards reflect the spirit of Hotel Drover and the Fort Worth Stockyards. With attention to detail and a passion for hospitality, the host helps every guest feel welcomed and cared for from arrival.

Requirements

Communicate clearly, professionally, and respectfully with guests and team members.
Have a flexible schedule and be available to work evenings, weekends, and holidays.
Have strong interpersonal skills and the ability to handle guest concerns diplomatically.
Embody Hotel Drover’s Core Values: Hit the Mark, Every Time; Blaze New Trails; Spark Warmth; Be Intentional; Honor All; Do Right; Stay Curious.
Be able to stand, walk, and move for extended periods.
Be able to regularly lift, carry, and move up to 25 pounds.
Be comfortable working in a fast-paced environment with frequent guest interaction.
Be able to adjust to changing priorities and business demands.

Nice To Haves

Previous host or hostess experience in a full-service restaurant or luxury hospitality environment.
Familiarity with reservation management systems; OpenTable experience is preferred.
Attention to detail and a passion for creating memorable guest experiences.
Strong knowledge of Fort Worth and other parts of the Dallas–Fort Worth metropolitan area.

Responsibilities

Greet guests warmly and professionally, proactively acknowledging their needs and offering assistance such as opening doors.
Manage reservations, accurately record guest information, and ensure guests are seated fairly and efficiently.
Guide guests to tables, provide menus, and ensure place settings are clean, complete, and ready.
Assist with bussing and resetting tables, refilling beverages, and keeping the podium and host stand clean as needed.
Answer incoming calls promptly and professionally and provide accurate information about the restaurant and hotel.
Check menus for cleanliness and accuracy, maintain seating charts, and assist with group seating arrangements.
Support restaurant team members to ensure smooth operations and Legendary guest service.
Follow company policies, safety and sanitation standards, and security procedures.
Partner with the Large Party Coordinator to coordinate group reservations, confirm event details, and execute Restaurant Event Orders.
Protect guest confidentiality when handling personal information, reservations, and conversations.
Remain composed in a fast-paced environment, handle guest concerns effectively, and maintain a positive, professional demeanor.
Represent Hotel Drover’s brand, values, and culture in guest and team interactions.
Perform other duties as assigned.