Host (FT, PT, On Call)

Crystal Mountain•Thompsonville, MI

About The Position

A Host is part of the Food and Beverage team and provides guests with a warm, friendly greeting upon arrival. The Host seats guests and presents clean menus in a friendly, professional, and timely manner. The position is anticipated to start in late April or early May. The Host manages guest seating and wait lists, communicates with guests and team members, maintains the host stand and dining room, and helps ensure a steady flow of dining guests. Depending on the outlet, the Host may use a point-of-sale system for to-go orders and basic transactions. The role also includes attending staff meetings and training, following emergency safety measures, and performing other assigned duties.

Requirements

Ability to count back change and perform basic math.
Organizational skills.
Ability to work independently and make effective use of time, resources, and technology.
Excellent verbal and telephone communication skills.
Ability to work in a fast-paced environment.
Professional conduct and adherence to company Core Values.
High school education or equivalent preferred.
Ability to regularly stand and walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
Ability to regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 10 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Morning, evening, weekend, and holiday availability is part of the regular schedule.

Nice To Haves

Restaurant experience preferred.
Prior point-of-sale (POS) system experience preferred.
Non-smoking candidates preferred.

Responsibilities

Greet and interact with guests in a friendly and professional manner.
Seat guests promptly and courteously, clear unneeded place settings, and present menus.
Provide estimated wait times, accommodate seating requests when possible, and balance guest preferences with service-station flow.
Provide high chairs, booster chairs, and crayons for children, and proactively assist guests with disabilities or other needs.
Answer guest questions, address complaints, and inform other hosts about available tables.
Answer the telephone and respond to guest questions professionally and helpfully.
Share resort information, including information about restaurants, shops, property locations, and current or upcoming events.
Keep the work area and podium clean and organized; clean menus at the end of each shift and replace wrinkled or soiled menus.
Communicate with kitchen and staff to maintain a steady flow of dining guests and share information about special requests or large groups.
Maintain an accurate and organized wait list, monitor table availability and section coverage, and seat guests alternately across sections.
Inspect the dining room for cleanliness, address issues, and prepare the host stand for the next day.
Attend scheduled staff meetings and supplemental training sessions.
When applicable, use the POS system to ring up to-go orders and other basic transactions.
Be familiar with emergency safety measures.
Perform other duties as assigned.