Piercing Studio Nurse

Rowan • Grand Rapids, MI

2d • $27 - $52 • Onsite

About The Position

Rowan’s Piercing Studio Nurse reports to the Studio Manager and provides safe, clean, and joyful ear-piercing services. The nurse uses clinical expertise to perform piercings with care and precision, builds trust with customers, and helps make each piercing a celebratory and memorable experience. The role combines clinical care, customer service, education, studio support, inventory readiness, and sales-related responsibilities in a retail environment. Nurses follow Rowan’s Clinical Piercing Standards and applicable state, federal, and CDC guidelines.

Requirements

• Active RN or LPN/LVN license.
• Professional and engaging approach to customer care.
• Warm, friendly, collaborative team member with an entrepreneurial spirit.
• Interest in creating celebratory, memorable customer experiences.
• Ability to explain technical and non-technical information to customers and community members.
• Interest in working in a retail environment with sales goals.
• Strong attention to detail.
• Availability for a flexible schedule, including peak times such as holidays and weekends.
• Commitment to exceptional service and maintaining a safe, clean environment.

Nice To Haves

• Additional training in pediatrics and/or ear piercing.
• Experience level is open; newly licensed nurses are welcome.

Responsibilities

• Provide a safe, comfortable, professional, and celebratory customer experience throughout each piercing session.
• Communicate clearly with customers, address their concerns, and help create a relaxed and confident experience.
• Educate customers about aftercare and Rowan After Care to support healing and well-being.
• Evaluate customers’ ears to determine piercing placement and provide personalized styling advice.
• Monitor customer experience and resolve issues promptly while maintaining Rowan’s clinical piercing standards.
• Maintain a sterile and aseptic nurse station and procedure tray; clean and sanitize surfaces, instruments, and supplies to prevent contamination.
• Use knowledge of skin care and infection control and prevention to provide personalized piercing services.
• Collaborate with the Studio Manager to support smooth operations and a joyful studio atmosphere.
• Fill shifts as needed and, when applicable, mentor and train new nurses in Rowan’s standards and customer interactions.
• Report customer-experience or operational issues to management and collaborate with the team on solutions.
• Keep piercing stations and related areas, including the nurse cart, mayo stand, and nurse nook, stocked and ready for customer needs.
• Sterilize jewelry and needle-piercing instruments.
• Follow state, federal, and CDC guidelines for sanitary and safe piercing services.
• Support studio metrics, including revenue growth, piercing-service efficiency, average order value, and sales.
• Educate customers about Rowan After Care and the benefits of purchasing an extra pair of hypoallergenic, non-piercing jewelry to promote healing.
• Escalate operational concerns and communicate clearly with management and team members.

Benefits

• Paid accrued vacation and sick time for full-time employees.
• Medical, dental, and vision health plans for full-time employees.
• Employee Assistance Program (EAP) resources.
• 401(k) and Roth IRA plans.
• Employee discounts on products and services.
• Team member referral bonus plan for studio positions.
• Ongoing training and career pathways for nursing career growth.
• Piercing nurses keep 100% of earned tips; customer-provided tips are not guaranteed and can vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed