Pick-Up Clerk

The Kroger Co.•Edgewater, CO

18h

About The Position

The Pick-Up Clerk selects and gathers products for customers’ online orders efficiently, with attention to freshness and quality. The role includes assembling orders, processing coupons and payments, and delivering orders to customers’ cars when they arrive for pickup. The clerk provides a positive customer service experience and demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position also involves scanning and bagging orders while following bagging standards; communicating order substitutions or exceptions; receiving and storing products in appropriate temperature zones; retrieving and verifying orders from staging locations; and maintaining clean, organized staging areas and equipment. The clerk follows food safety procedures, applicable laws, and company guidelines, and performs required opening and closing procedures.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Basic math skills, including counting, addition, and subtraction.
Excellent oral and written communication skills.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Experience as a personal shopper.
Experience in a production-oriented or warehouse environment.
Experience stocking shelves.
Experience as a cashier.

Responsibilities

Select and gather products for customers’ online orders efficiently while ensuring freshness and quality.
Initiate and complete the selection process for online orders.
Assemble orders, process coupons and payments, and deliver and load orders into customers’ cars.
Scan and bag orders while following bagging standards.
Communicate substitutions or exceptions to customers at pickup.
Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow local, state, and federal laws, food safety procedures, and company guidelines.
Receive orders from the Order Selector according to guidelines and store products in optimal temperature zones.
Read and follow directions in order notes.
Communicate with customers using a portable phone and respond professionally and promptly.
Retrieve orders from staging locations, verify their accuracy, and load them into customers’ cars.
Process orders through the point-of-sale system.
Follow policies and procedures to determine suitable substitutions for out-of-stock items.
Maintain the organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item-location, and invalid-temperature-type discrepancies to the store e-Commerce supervisor.
Inspect equipment and report items needing repair to the store Pick-Up supervisor or other store management.
Perform required opening and closing procedures.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer or business issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.