Online Grocery Pick-Up Clerk

Kroger•Charleston, WV

11d

About The Position

The Online Grocery Pick-Up Clerk selects and gathers products for customers’ online orders, paying close attention to freshness and quality. The role includes assembling and processing orders, handling coupons and payment, communicating with customers about substitutions or exceptions, and retrieving and loading completed orders into customers’ cars. The clerk provides a positive customer service experience while following food safety procedures, company guidelines, and applicable laws. The position may also involve assisting with training new e-Commerce team members.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Basic math skills, including counting, addition, and subtraction.
Excellent oral and written communication skills.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Experience as a personal shopper.
Experience in a production-oriented or warehouse environment.
Experience stocking shelves.
Experience as a cashier.

Responsibilities

Initiate and complete selection of products for customers’ online orders efficiently, ensuring freshness and quality.
Receive customers’ orders from the Order Selector and store products in appropriate temperature zones.
Read and follow instructions in customers’ order notes.
Scan and bag orders while following bagging standards.
Assemble orders, process coupons and payments, and process orders through the point-of-sale system.
Communicate substitutions and order exceptions to customers at pick-up.
Communicate with customers by portable phone and respond professionally and promptly.
Retrieve orders from staging locations, verify accuracy, and load orders into customers’ cars.
Follow policies and procedures to determine suitable substitutions when items are out of stock.
Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow local, state, and federal laws, food safety procedures, and company guidelines.
Maintain the organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item-location, and invalid-temperature-type discrepancies to the store e-Commerce supervisor.
Inspect equipment and notify the Pick-Up supervisor or other store management when repairs are needed.
Perform required opening and closing procedures.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment, and manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.