Online Grocery Pick-Up Clerk
About The Position
The Online Grocery Pick-Up Clerk selects and gathers products for customers’ online orders efficiently, with attention to freshness and quality. The role assembles orders, processes coupons and payments, and delivers and loads orders into customers’ cars when they arrive for pickup. The clerk provides positive customer service, follows food safety procedures and company guidelines, and demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position also involves maintaining organized staging areas and equipment, meeting productivity standards, assisting with training, and working cooperatively in a fast-paced environment.
Requirements
- Ability to work without supervision.
- Ability to read shelf tags.
- Basic math skills, including counting, addition, and subtraction.
- Excellent oral and written communication skills.
- Ability to perform the essential job functions with or without reasonable accommodation.
Nice To Haves
- Experience as a personal shopper.
- Experience in a production-oriented or warehouse environment.
- Experience stocking shelves.
- Experience as a cashier.
Responsibilities
- Select and gather products for customers’ online orders, ensuring freshness, quality, and efficient selection.
- Initiate and complete the order selection process, following customer notes and directions.
- Assemble, scan, and bag orders according to bagging standards.
- Process coupons, payments, and orders through the point-of-sale system.
- Receive orders from the Order Selector according to guidelines and store products in optimal temperature zones.
- Communicate with customers by portable phone and respond professionally and promptly to calls.
- Communicate order substitutions or exceptions to customers at pickup and follow procedures for selecting substitutions when items are out of stock.
- Retrieve orders from staging locations, verify accuracy, and load orders into customers’ cars.
- Provide positive customer service and meet or exceed expectations for ease of shopping, variety, freshness, and cleanliness.
- Follow local, state, and federal laws, food safety procedures, and company guidelines.
- Maintain organization and cleanliness of staging areas and equipment.
- Report pricing, scanning, item-location, and invalid-temperature-type discrepancies to the store e-Commerce supervisor.
- Inspect equipment and notify the Pick-Up supervisor or other store management when repairs are needed.
- Perform required opening and closing procedures.
- Assist in training new e-Commerce team members and meet or exceed productivity standards.
- Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
- Handle customer and business information honestly and with integrity, follow directions, and seek assistance when needed.
- Provide direct support and assistance to minors, individuals with special needs, and older adults.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
