Online Grocery Pick-Up Clerk
About The Position
The Online Grocery Pick-Up Clerk selects and gathers products for customers’ online orders efficiently, ensuring freshness and quality. The role includes assembling orders, processing coupons and payments, communicating about substitutions or exceptions, and delivering and loading orders into customers’ cars at pickup. The clerk provides a positive customer service experience and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position also involves receiving orders from Order Selectors, storing products in appropriate temperature zones, retrieving orders from staging locations, processing orders through the point-of-sale system, and keeping staging areas and equipment organized and clean. The clerk follows food-safety procedures, company guidelines, and applicable laws; completes opening and closing procedures; reports discrepancies and equipment issues; and may assist with training new e-Commerce team members. The role requires working cooperatively in a fast-paced environment and supporting customers including minors, individuals with special needs, and older adults. This opportunity is with Ralphs, part of the Kroger family of companies. The posting describes flexible scheduling in full- and part-time roles and notes that benefits and paid time off may depend on eligibility and length of service.
Requirements
- Ability to work without supervision.
- Ability to read shelf tags.
- Basic math skills, including counting, addition, and subtraction.
- Excellent oral and written communication skills.
- Ability to perform the essential job functions with or without reasonable accommodation.
Nice To Haves
- Experience as a personal shopper.
- Experience in a production-oriented or warehouse environment.
- Experience stocking shelves.
- Experience as a cashier.
Responsibilities
- Select and gather products for customers’ online orders efficiently, paying attention to freshness and quality.
- Initiate and complete the selection process for customers’ online orders.
- Assemble orders, process coupons and payments, and deliver and load orders into customers’ cars at pickup.
- Scan and bag orders while following bagging standards.
- Communicate substitutions or exceptions to customers at pickup.
- Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
- Follow local, state, and federal laws, food-safety procedures, and company guidelines.
- Receive customers’ orders from Order Selectors according to guidelines and store products in optimal temperature zones.
- Read and follow directions in order notes.
- Communicate with customers by portable phone and respond professionally and promptly.
- Retrieve each customer’s order from staging locations, confirm its accuracy, and load it into the customer’s car.
- Process orders through the point-of-sale (POS) system.
- Follow policies and procedures to determine appropriate substitutions for out-of-stock items.
- Maintain the organization and cleanliness of staging areas and equipment.
- Report pricing, scanning, item-location, and invalid-temperature-type discrepancies to the store e-Commerce supervisor.
- Inspect equipment and notify the Pick-Up supervisor or store management of items needing repair.
- Perform required opening and closing procedures.
- Assist in training new e-Commerce team members.
- Meet or exceed productivity standards.
- Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, act honestly and with integrity, and seek assistance when needed.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Benefits
- Healthcare coverage, including medical, dental, vision, and prescription coverage through company or collective bargaining agreement plans.
- Flexible scheduling in full- and part-time roles.
- Paid time off, including holiday and sick pay, based on eligibility and length of service.
- Free counseling through the Employee Assistance Program.
- Free, confidential financial tools and coaching through Goldman Sachs Ayco.
- Associate discounts on purchases, including food, travel, and technology.
- Up to $21,000 in tuition reimbursement over the course of a career through the Continuing Education program.
- Training programs and diverse career pathways.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
