Online Grocery Pick-Up Clerk

The Kroger Co.•Riverside, CA

13d

About The Position

The Online Grocery Pick-Up Clerk selects and gathers products for customers’ online orders efficiently, with attention to freshness and quality. The role involves assembling orders, processing coupons and payments, communicating substitutions or exceptions, and delivering and loading orders into customers’ cars at pickup. The clerk provides a positive customer service experience and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Basic math skills, including counting, addition, and subtraction.
Excellent oral and written communication skills.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Experience as a personal shopper.
Experience in a production-oriented or warehouse environment.
Experience stocking shelves.
Experience as a cashier.

Responsibilities

Initiate and complete the selection process for customers’ online orders.
Select products efficiently while ensuring their quality and freshness.
Assemble orders, process coupons and payments, and deliver and load orders into customers’ cars.
Scan and bag orders while following bagging standards.
Communicate substitutions or order exceptions to customers at pickup.
Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow applicable laws, food safety procedures, and company guidelines.
Receive orders from the Order Selector and store products in appropriate temperature zones.
Read and follow directions in order notes.
Communicate with customers by portable phone and respond professionally and promptly.
Retrieve orders from staging locations, verify their accuracy, and load them into customers’ cars.
Process orders through the point-of-sale system.
Follow procedures for selecting appropriate substitutions when items are out of stock.
Maintain the organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item-location, and temperature-type discrepancies to the store e-Commerce supervisor.
Inspect equipment and notify the store Pick-Up supervisor or other store management when repairs are needed.
Perform required opening and closing procedures.
Assist with training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.