Online Grocery Pick-Up Clerk

The Kroger Co.•Casa Grande, AZ

10d

About The Position

The Online Grocery Pick-Up Clerk selects and gathers products for customers’ online orders efficiently, with attention to freshness and quality. The role assembles orders, processes coupons and payments, and delivers and loads orders into customers’ cars when they arrive for pickup. The clerk provides a positive customer service experience and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position also involves communicating with customers, handling order substitutions and exceptions, maintaining organized staging areas and equipment, following food-safety and other applicable guidelines, and supporting the e-Commerce team. The clerk may assist in training new team members and must be able to perform essential job functions with or without reasonable accommodation.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Basic math skills, including counting, addition, and subtraction.
Excellent oral and written communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Experience as a personal shopper.
Experience in a production-oriented or warehouse environment.
Experience stocking shelves.
Experience as a cashier.

Responsibilities

Select and gather products for customers’ online orders efficiently while ensuring freshness and quality.
Initiate and complete the selection process for online orders.
Assemble orders, process coupons and payments, and deliver and load orders into customers’ cars at pickup.
Scan and bag orders while following bagging standards.
Communicate substitutions or order exceptions to customers at pickup and follow procedures for selecting substitutions when items are out of stock.
Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow local, state, and federal laws, food-safety procedures, and company guidelines.
Receive orders from the Order Selector according to guidelines and store products in appropriate temperature zones.
Read and follow directions in order notes.
Communicate with customers by portable phone and respond to calls professionally and promptly.
Retrieve orders from staging locations, verify their accuracy, and load them into customers’ cars.
Process orders through the point-of-sale system.
Maintain the organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item-location, and invalid-temperature-type discrepancies to the store e-Commerce supervisor.
Inspect equipment and report repair needs to the store Pick-Up supervisor or other store management.
Perform required opening and closing procedures.
Assist with training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.