Online Grocery Pick-Up Clerk
About The Position
The Online Grocery Pick-Up Clerk, also described as an In-Store Grocery Shopper, selects and gathers products for customers’ online orders efficiently while ensuring freshness and quality. The role assembles orders, processes coupons and payments, and delivers and loads orders into customers’ cars at store pick-up. It provides a positive customer service experience and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk receives orders from the Order Selector and stores products in appropriate temperature zones; follows order notes and bagging standards; communicates with customers about substitutions or exceptions; and retrieves and verifies orders from staging locations. The role also maintains clean, organized staging areas and equipment, reports discrepancies and repair needs, performs opening and closing procedures, assists with training new e-Commerce team members, and meets productivity standards.
Requirements
- Ability to work without supervision.
- Ability to read shelf tags.
- Basic math skills, including counting, addition, and subtraction.
- Excellent oral and written communication skills.
- Ability to work cooperatively in a fast-paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
- Must be able to perform the essential job functions with or without reasonable accommodation.
Nice To Haves
- Experience as a personal shopper.
- Experience in a production-oriented or warehouse environment.
- Experience stocking shelves.
- Experience as a cashier.
Responsibilities
- Select and gather products for online orders efficiently, ensuring freshness and quality.
- Initiate and complete the selection process for customers’ online orders.
- Assemble orders, process coupons and payments, and deliver and load orders into customers’ cars at pick-up.
- Scan and bag orders while following bagging standards.
- Communicate substitutions or order exceptions to customers at pick-up.
- Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
- Follow applicable laws, food safety procedures, and company guidelines.
- Receive orders from the Order Selector and store products in optimal temperature zones.
- Read and follow directions in order notes.
- Communicate with customers by portable phone and respond professionally and promptly.
- Retrieve each customer’s order from staging locations, verify accuracy, and load it into the customer’s car.
- Process orders through the point-of-sale system.
- Follow policies and procedures to determine appropriate substitutions for out-of-stock items.
- Maintain the organization and cleanliness of staging areas and equipment.
- Report pricing, scanning, item-location, and invalid-temperature-type discrepancies to the store e-Commerce supervisor.
- Inspect equipment and notify the Pick-Up supervisor or other store management of repair needs.
- Perform required opening and closing procedures.
- Assist in training new e-Commerce team members.
- Meet or exceed productivity standards.
- Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
- Handle customer and business information honestly and with integrity, follow directions, and seek assistance when needed.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
- Perform the essential job functions with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
