Online Grocery Pick-Up Clerk

Kroger•Versailles, KY

10d•Onsite

About The Position

The Online Grocery Pick-Up Clerk, also referred to as an In-Store Grocery Shopper, selects and gathers products for customers’ online orders while ensuring freshness, quality, and order accuracy. The role includes assembling and bagging orders, processing coupons and payments through the point-of-sale system, communicating with customers about substitutions or order exceptions, and retrieving and loading completed orders into customers’ cars at pick-up. The clerk provides a positive customer service experience and helps maintain organized, clean staging areas and equipment. The role follows food safety procedures, applicable laws, company guidelines, and bagging standards, and supports the e-Commerce team by meeting productivity standards, assisting with new team member training, and reporting discrepancies or equipment needing repair. The position requires working cooperatively in a fast-paced environment and supporting customers, including minors, people with special needs, and older adults.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Basic math skills, including counting, addition, and subtraction.
Excellent oral and written communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.
Must be able to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Experience as a personal shopper.
Experience in a production-oriented or warehouse environment.
Experience stocking shelves.
Experience as a cashier.

Responsibilities

Select and gather products for customers’ online orders efficiently, ensuring freshness and quality.
Initiate and complete the selection process for online orders.
Assemble and bag orders according to established bagging standards.
Process coupons and payments through the point-of-sale system.
Communicate substitutions and order exceptions to customers at pick-up, and follow procedures to determine appropriate substitutions for out-of-stock items.
Receive orders from the Order Selector and store products in appropriate temperature zones.
Read and follow instructions in order notes.
Communicate with customers by portable phone and respond professionally and promptly.
Retrieve orders from staging locations, check order accuracy, and load orders into customers’ cars.
Provide a positive customer service experience and meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow local, state, and federal laws, food safety procedures, and company guidelines.
Maintain cleanliness and organization of staging areas and equipment.
Report pricing, scanning, item-location, and temperature-type discrepancies to the store e-Commerce supervisor.
Inspect equipment and report needed repairs to the store Pick-Up supervisor or other store management.
Perform required opening and closing procedures.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, act with honesty and integrity, follow directions, and seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.