Physician Office Specialist

OhioHealth•DELAWARE MEDICAL CAMPUS, DE

About The Position

Provides receptionist and clerical support to assure patient flow, comfort, and satisfaction. The role answers and directs calls, schedules patient appointments in the electronic medical record (EMR), enters patient information, verifies insurance, and supports staff members. The Office Specialist is expected to be organized, motivated, customer-service oriented, communicative, and proficient with computers. Reception responsibilities include greeting patients and initiating paperwork; registering patients; verifying insurance; collecting copayments and outstanding balances; establishing payment plans; maintaining accurate information in information and billing systems; correcting registration errors; processing insurance paperwork and obtaining pre-authorizations when needed; obtaining required paperwork from physician offices and other parties; updating patient charts and obtaining signatures; and notifying clinical associates when patients arrive. The role also answers a multiline phone system, screens and directs calls, and provides general office support, including processing forms, record requests, and industrial claims paperwork in the EMR. It helps organize and file charts, scans and uploads information, and attends staff meetings and in-house education seminars as needed. Organizational and office duties include sorting, distributing, and mailing transcription; ordering and stocking supplies; maintaining clean, well-kept office equipment; and supporting staff as assigned. As part of a High Reliability Organization, the position requires attention to safety, quality, and efficiency. The listed duties are not exhaustive and may change.

Requirements

High school diploma or GED.
One to two years of previous secretarial experience in health care or a medical office, or one to two years of related experience and/or training, or an equivalent combination of experience and training.
Good communication skills, strong computer knowledge and skills, organization, motivation, and customer-service orientation.

Responsibilities

Greet arriving patients, initiate paperwork, complete registration, verify insurance, collect copayments and outstanding balances, and establish payment plans.
Maintain accurate patient information in information and billing systems and work EMR queues to correct registration errors.
Verify insurance manually and electronically, process insurance paperwork, and obtain pre-authorizations when necessary.
Coordinate with physician offices and third parties to obtain required paperwork.
Update electronic or paper patient charts, obtain required signatures, file paperwork, and notify clinical associates of patient arrivals.
Answer the multiline phone system, screen and direct calls, and ensure appropriate phone coverage using a computerized system.
Provide general office and clerical support, including faxing documentation and processing disability, FMLA, attorney request, records-release, and industrial claims forms and paperwork.
Work industrial claims in the EMR, including attaching requested dictation and adding diagnosis allowances and authorization numbers.
Organize and file patient charts, including scanning and uploading information into the EMR.
Attend staff meetings and continuing in-house education seminars as needed.
Sort, distribute, and mail transcription as assigned.
Order and stock office supplies.
Ensure office equipment is clean and well-maintained.
Provide support to appropriate staff members as assigned.
Perform duties with attention to safety, quality, and efficiency.