Physician Office Specialist

OhioHealth•New Albany, IN

About The Position

Provides receptionist and clerical support to help ensure patient flow, comfort, and satisfaction. The role answers and directs calls, schedules appointments in the electronic medical record (EMR), enters patient information, verifies insurance, and supports staff. The Office Specialist is expected to be organized, motivated, customer-service oriented, communicate effectively, and have strong computer skills. The position supports patient registration, insurance processing, collection of copayments and outstanding balances, payment plans, chart maintenance, and office paperwork. It also provides general clerical and organizational support, including managing office supplies and equipment. The position requires a focus on safety, quality, and efficiency as part of a High Reliability Organization. Work schedule: 8:00 a.m.–4:30 p.m., Monday–Friday; 40 scheduled hours per week. Department: URO GYN Riverside.

Requirements

High school diploma or GED.
One to two years of previous secretarial experience in health care or a medical office, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Strong computer knowledge and skills.
Good communication skills.
Organized, motivated, and customer-service oriented.

Responsibilities

Greet patients, initiate paperwork, complete registration, verify insurance, collect copayments and outstanding balances, establish payment plans, and ensure information is accurate in information and billing systems.
Work EMR work queues to correct registration errors.
Verify insurance electronically and manually, process insurance paperwork, obtain pre-authorizations when needed, and coordinate with physician offices and other third parties to obtain required paperwork.
Update electronic or paper patient charts, obtain required signatures, file paperwork, and notify clinical associates when patients arrive.
Answer the multiline phone system, screen and direct calls, and ensure appropriate phone coverage using a computerized system.
Provide general office and clerical support as assigned, including faxing documents and completing disability, FMLA, attorney-request, patient-record-release, and industrial claim forms and paperwork.
Work industrial claims in the EMR, including attaching requested dictation and adding diagnosis allowances and authorization numbers.
Keep patient charts organized and filed, including scanning and entering information into the EMR.
Attend staff meetings and continuing in-house education seminars as needed.
Sort, distribute, and mail transcription as assigned.
Order and stock office supplies.
Ensure office equipment is clean and well maintained.
Provide support to appropriate staff members as assigned.
Perform job duties with attention to safety, quality, and efficiency.