Physician Office Specialist

OhioHealth•New Albany, IN

About The Position

Provides receptionist and clerical support to help ensure patient flow, comfort, and satisfaction. The role includes answering and directing calls, scheduling appointments in the electronic medical record (EMR), entering patient information, verifying insurance, and providing support to staff. The Office Specialist is expected to be organized, motivated, customer-service oriented, communicative, and proficient with computers. Reception responsibilities include greeting patients, completing registration and insurance verification, collecting copayments and outstanding balances, establishing payment plans, correcting registration errors, processing insurance paperwork, obtaining pre-authorizations when necessary, updating patient charts, collecting signatures, and notifying clinical staff of patient arrivals. The role also handles multi-line phone coverage, clerical paperwork and records requests, industrial claims in the EMR, and organizing, scanning, and filing patient charts. The Specialist attends staff meetings and continuing in-house education as needed. Office responsibilities include sorting and mailing transcription, ordering and stocking supplies, maintaining office equipment, and providing support to staff as assigned. The position requires attention to safety, quality, and efficiency as part of a High Reliability Organization. The job profile is an overview and may change; it is not an exhaustive list of duties.

Requirements

High school diploma or GED.
One to two years of previous secretarial experience in health care or a medical office, or one to two years of related experience and/or training, or an equivalent combination of experience and training.
Strong computer knowledge and skills.
Good communication skills.
Organization, motivation, and a customer-service orientation.

Responsibilities

Greet arriving patients, initiate paperwork, complete registration, verify insurance, collect copayments and outstanding balances, and establish patient payment plans.
Ensure patient and billing information is accurate and correct registration errors in EMR work queues.
Verify insurance electronically and manually, process insurance paperwork, obtain pre-authorizations when necessary, and coordinate with physician offices and other third parties to obtain paperwork.
Update electronic or paper patient charts, obtain signatures, file paperwork, and notify clinical associates when patients arrive.
Answer the multi-line phone system, screen and direct calls, and ensure appropriate phone coverage.
Provide general office and clerical support, including faxing documents and completing disability, FMLA, attorney request, record-release, and industrial claim forms and paperwork.
Work industrial claims in the EMR, including attaching requested dictation and adding diagnosis allowances and authorization numbers.
Organize and file patient charts, including scanning and entering information into the EMR.
Attend staff meetings and continuing in-house education seminars as needed.
Sort, distribute, and mail transcription as assigned.
Order and stock office supplies.
Keep office equipment clean and well-maintained.
Provide support to appropriate staff members as assigned.
Perform duties with attention to safety, quality, and efficiency.