Physician Office Specialist

OhioHealth•Westerville, OH

About The Position

Provides receptionist and clerical support to ensure patient flow, comfort, and satisfaction. The role answers and directs calls using a computerized phone system, schedules appointments in the electronic medical record (EMR), enters patient information, verifies insurance, and supports staff. The Office Specialist is expected to be organized, motivated, customer-service oriented, communicative, and proficient with computers. The role also provides general organizational and office support, including handling records and correspondence, maintaining supplies and equipment, and supporting appropriate staff. Responsibilities emphasize safety, quality, and efficiency as part of a High Reliability Organization. The job profile is an overview rather than an exhaustive list, and duties may change.

Requirements

High school diploma or GED.
One to two years of previous secretarial experience in health care or a medical office, or one to two years of related experience and/or training, or an equivalent combination of experience and training.
Good communication skills, strong computer knowledge and skills, organization, motivation, and customer-service orientation.

Responsibilities

Greet patients, initiate paperwork, complete registration and insurance verification, collect co-payments and outstanding balances, establish payment plans, and ensure accurate information in information and billing systems.
Work EMR work queues to correct registration errors.
Process electronic and manual insurance verification and paperwork, obtain pre-authorizations when necessary, and coordinate with physician offices and other third parties to obtain required paperwork.
Update electronic or paper patient charts, obtain signatures, file paperwork, and notify clinical associates when patients arrive.
Answer the multiline phone system, screen calls, direct callers to appropriate associates, and ensure phone coverage using a computerized system.
Provide general office and clerical support, including faxing documents and completing disability, FMLA, attorney-request, patient-record-release, and industrial claims forms and paperwork.
Work industrial claims in the EMR, including attaching requested dictation and adding diagnosis allowances and authorization numbers.
Keep patient charts organized and filed, including scanning and entering information into the EMR.
Attend staff meetings and continuing in-house education seminars as needed.
Sort, distribute, and mail transcription as assigned.
Order and stock office supplies.
Ensure office equipment is clean and well maintained.
Provide support to appropriate staff members as assigned.