Physician Office Specialist

OhioHealth•Bexley, OH

About The Position

Provides receptionist and clerical support to help ensure patient flow, comfort, and satisfaction. The role answers and directs calls, schedules appointments in the electronic medical record (EMR), enters patient information, verifies insurance, and supports staff. The Office Specialist is expected to be organized, motivated, customer-service oriented, communicate effectively, and have strong computer skills. Reception duties include greeting patients, initiating paperwork, completing registration and insurance verification, collecting copayments and outstanding balances, setting up payment plans, and maintaining accurate information in information and billing systems. The role works EMR queues to correct registration errors; processes insurance paperwork and obtains pre-authorizations when needed; coordinates with physician offices and other third parties for required paperwork; updates patient charts; obtains signatures; files documents; and alerts clinical associates when patients arrive. Additional duties include operating a multiline phone system, providing general office and clerical support, processing industrial claims in the EMR, organizing and scanning patient charts, attending staff meetings and in-house education seminars, sorting and mailing transcription, ordering and stocking supplies, maintaining office equipment, and providing support to staff as assigned. Responsibilities emphasize safety, quality, and efficiency and may change over time.

Requirements

High school diploma or GED.
One to two years of previous secretarial experience in health care or a medical office, or one to two years of related experience and/or training, or an equivalent combination of experience and training.
Strong computer knowledge and skills.
Good communication skills.
Organized, highly motivated, and customer-service oriented.

Responsibilities

Greet patients, initiate paperwork, complete registration, verify insurance, collect copayments and outstanding balances, establish payment plans, and ensure accurate information in information and billing systems.
Work electronic medical record queues to correct registration errors.
Verify insurance electronically and manually, process insurance paperwork, and obtain pre-authorizations when necessary.
Coordinate with physician offices and other third parties to obtain required paperwork.
Update electronic or paper patient charts, obtain signatures, file paperwork, and notify clinical associates of patient arrivals.
Answer calls on a multiline phone system, screen and direct calls, and ensure appropriate phone coverage.
Provide general office and clerical support, including faxing documents and completing forms and requests such as disability and FMLA forms, attorney requests, record releases, and industrial claims paperwork.
Work industrial claims in the electronic medical record, including attaching requested dictation and adding diagnosis allowances and authorization numbers.
Keep patient charts organized and filed, including scanning and entering information into the EMR.
Attend staff meetings and continuing in-house education seminars as needed.
Sort, distribute, and mail transcription as assigned.
Order and stock office supplies.
Keep office equipment clean and well-maintained.
Provide support to appropriate staff members as assigned.
Perform duties with attention to safety, quality, and efficiency.