Physician Office Specialist

OhioHealth

About The Position

Provides receptionist and clerical support to promote patient flow, comfort, and satisfaction. The role answers and routes calls using a computerized multiline phone system, schedules appointments in the electronic medical record (EMR), enters patient information, verifies insurance, and supports staff. The Office Specialist is expected to be organized, motivated, customer-service oriented, communicative, and proficient with computers. Reception duties include greeting patients, initiating paperwork, registering patients, verifying insurance, collecting copayments and outstanding balances, establishing payment plans, maintaining accurate information in registration and billing systems, and correcting registration errors in EMR work queues. The position processes insurance paperwork, obtains pre-authorizations when needed, coordinates with physician offices and other parties to gather paperwork, updates patient charts, obtains signatures, files documents, and alerts clinical associates when patients arrive. It also provides general office support, handles industrial claims and related documentation in the EMR, organizes and scans patient records, and attends staff meetings and in-house education as needed. Organizational and office duties include sorting and mailing transcription, ordering and stocking supplies, maintaining office equipment, and providing support to staff as assigned. As part of a High Reliability Organization, the role requires attention to safety, quality, and efficiency. The job profile is an overview rather than an exhaustive list and may change.

Requirements

High school diploma or GED.
One to two years of previous secretarial experience in a healthcare or medical office, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Strong computer knowledge and skills.
Good communication skills.
Organized, highly motivated, and customer-service oriented.

Responsibilities

Greet arriving patients, initiate paperwork, complete registration, verify insurance, collect copayments and outstanding balances, and establish payment plans.
Maintain accurate patient registration and billing information and work EMR queues to correct registration errors.
Perform electronic and manual insurance verification and process insurance paperwork; obtain pre-authorizations when necessary.
Coordinate with physician offices and other third parties to obtain required paperwork.
Update electronic or paper patient charts, obtain required signatures, file paperwork, and notify clinical associates of patient arrivals.
Answer calls on a multiline phone system, screen and route calls, and ensure appropriate phone coverage.
Provide general office and clerical support, including faxing documents and completing disability, FMLA, attorney request, medical record release, and industrial claims forms and paperwork.
Work industrial claims in the EMR, including attaching requested dictation and adding diagnosis allowances and authorization numbers.
Keep patient charts organized and filed, including scanning and entering information into the EMR.
Attend staff meetings and continuing in-house education seminars as needed.
Sort, distribute, and mail transcription as assigned.
Order and stock office supplies.
Ensure office equipment is clean and well maintained.
Provide support to appropriate staff members as assigned.
Perform duties with focus on safety, quality, and efficiency.