Physician Office Specialist

OhioHealth

23h

About The Position

Provides receptionist and clerical support to help assure patient flow, comfort, and satisfaction. The role answers and directs calls, schedules appointments in the electronic medical record (EMR), enters patient information, verifies insurance, and supports staff members. The Office Specialist is expected to be organized, motivated, customer-service-oriented, communicative, and skilled with computers. Reception duties include greeting patients, initiating paperwork, registering patients, verifying insurance, collecting co-payments and outstanding balances, establishing payment plans, and maintaining accurate registration and billing information. The specialist works EMR queues to correct registration errors; processes insurance paperwork and obtains pre-authorizations when needed; coordinates with physician offices and other third parties for required paperwork; updates patient charts; obtains signatures; files documents; and notifies clinical associates of patient arrivals. The role also handles a multiline phone system, provides general clerical support, processes industrial claims in the EMR, maintains patient charts, attends staff meetings, and participates in in-house education seminars as needed. Organizational and office duties include sorting, distributing, and mailing transcription; ordering and stocking supplies; keeping office equipment clean and maintained; and providing support to staff as assigned. Responsibilities emphasize safety, quality, and efficiency and may change over time.

Requirements

High school diploma or GED.
One to two years of previous secretarial experience in health care or a medical office, or one to two years of related experience and/or training, or an equivalent combination of experience and training.
Strong computer knowledge and skills.
Good communication skills.
Customer-service orientation, organization, and motivation.

Responsibilities

Greet arriving patients, initiate paperwork, complete registration, verify insurance, collect co-payments and outstanding balances, and establish payment plans.
Ensure patient information is accurate in information and billing systems and correct registration errors through EMR work queues.
Verify insurance electronically and manually, process insurance paperwork, and obtain pre-authorizations when necessary.
Coordinate with physician offices and third parties to obtain required paperwork.
Update electronic or paper patient charts, obtain signatures, file paperwork, and notify clinical associates of patient arrivals.
Answer the multiline phone system, screen and direct calls, and ensure appropriate phone coverage using a computerized system.
Provide general office and clerical support, including faxing documents and completing disability, FMLA, attorney request, patient-record-release, and industrial claims forms and paperwork.
Work industrial claims in the EMR, including attaching requested dictation to claims and adding diagnosis allowances and authorization numbers.
Organize and file patient charts, including scanning and entering information into the EMR.
Attend staff meetings and continuing in-house education seminars as needed.
Sort, distribute, and mail transcription as assigned.
Order and stock office supplies.
Ensure office equipment is clean and well-maintained.
Provide support to appropriate staff members as assigned.
Perform duties with focus on safety, quality, and efficiency.