Physician and Provider Relationship Manager - Toledo

Mercy Health BSMH • Toledo, OH

5h • Hybrid

About The Position

The Physician and Provider Relationship Manager (PPRM) is responsible for improving in-network utilization by increasing new patient referrals across the BSMH product portfolio. In collaboration with the Market President, the PPRM uses quantitative and qualitative data to guide a strategic call plan, prioritize high-impact opportunities, and help market leadership optimize product performance and achieve growth.

The role serves as a strategic advisor to market and organizational leaders and works with service line leaders and specialists to develop measurable growth plans. It benchmarks performance using national, state, and local trends; conducts face-to-face visits with physicians, providers, and influencers; identifies and resolves barriers to care delivery; and supports provider retention and responses to competitive threats.

The hire must live within driving distance of Toledo, Ohio. The position spends approximately 70% of its time in the field covering its assigned geography and may work from home the remaining 30%.

Requirements

• Bachelor’s degree in business, marketing, education, or communications.
• At least 2 years of experience in sales, customer service, education, or marketing.
• Must be local to or within driving distance of Toledo, Ohio.

Nice To Haves

• Master’s degree in business or healthcare administration.
• Formal sales training.
• Clinical training.

Responsibilities

• Advise the Market President, System Strategy and Marketing, Medical Group, and Population Health on incremental growth opportunities and barriers.
• Partner with service line leaders and specialists building new practices to develop high-impact growth plans with measurable targets.
• Benchmark BSMH performance against national, state, and local trends using growth-related KPIs; identify gaps and recommend initiatives to market leadership.
• Conduct face-to-face visits with physicians, providers, and influencers to communicate new services or changes in care delivery and optimize care coordination for in-network offerings.
• Identify barriers and facilitate their resolution to improve care delivery, including through process changes or new service offerings.
• Identify physicians and providers at risk of leaving the network and partner with market leadership to develop and operationalize retention plans.
• Convene market stakeholders to address competitive threats, performance improvement opportunities, and product differentiators that support growth.
• Aggregate and interpret multiple data sources to inform the creation and execution of a strategic call plan and demonstrate measurable growth impact.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level