Provider Outreach and Education Manager

Automated Health Systems•Ross Township, PA

About The Position

Automated Health Systems is seeking a Provider Outreach and Education Manager to lead provider outreach and education activities supporting Maryland Medicaid programs. In this hands-on management role, the manager helps healthcare providers understand Medicaid enrollment, re-enrollment, revalidation, and program requirements while supporting outreach initiatives throughout Maryland. The position coordinates daily outreach and education activities, guides and supports Outreach and Education Analysts, and develops engagement plans aligned with program goals. It also includes delivering in-person and virtual training, building relationships with providers and community stakeholders, coordinating events and presentations, monitoring performance, reporting to management, and collaborating with internal teams on program and operational goals.

Requirements

At least 3 years of experience in Medicaid provider relations, healthcare outreach, provider enrollment, or a related healthcare services environment.
Familiarity with Medicaid programs, provider enrollment processes, and healthcare regulations.
Experience conducting training, presentations, or educational outreach activities.
Strong communication, organizational, and relationship-building skills.
Ability to work independently, coordinate multiple priorities, and support a team.
Strong computer skills, including Microsoft Office.
Ability and willingness to travel extensively in Maryland.

Nice To Haves

Bachelor's degree in a related field; equivalent professional experience is considered.
Previous supervisory, team lead, training, or staff mentoring experience.

Responsibilities

Coordinate and oversee daily provider outreach and education activities.
Provide guidance, coaching, and support to Outreach and Education Analysts.
Develop and implement outreach plans to support provider engagement and program goals.
Conduct in-person and virtual training sessions for healthcare providers and stakeholders.
Educate providers on Medicaid enrollment, re-enrollment, revalidation, and program updates.
Build and maintain positive relationships with providers, provider associations, and community stakeholders.
Coordinate outreach events, provider meetings, and informational presentations throughout Maryland.
Monitor outreach activities, track performance, and prepare reports for management.
Identify opportunities to improve provider communication, education, and engagement.
Collaborate with internal teams to support program requirements and operational goals.