Outreach, Education & Policy Manager

Northeastern University•Boston, MA

21h•$76,335 - $107,824

About The Position

The Outreach, Education & Policy Manager is part of Research Enterprise Services (NU-RES), Research Compliance Team. The role facilitates development and delivery of professional and mandated research-related training for research administrators, research staff, and faculty across the Northeastern campus network. It also creates and curates communications and facilitates the deployment of research-related policies, including maintaining procedure documents and communications. Working collaboratively with research compliance, college leadership, and NU-RES staff, the Manager promotes effective use of research project management tools and systems and alignment between systems, practices, and institutional policy. The role develops a comprehensive plan to design, document, and deliver research administration training and support continuous improvement of department initiatives. The Manager also works with stakeholders to develop and deliver engaging online instructional content on research administration, finance, and compliance topics.

Requirements

Bachelor's degree in business, research administration, education, communication, project management, instructional design, finance, science, or a related field.
At least 5–7 years of relevant experience.
4–6 years of experience in grants administration.
1–2 years of training and development experience, which may be concurrent with grants administration experience.
Knowledge of grants administration, communications, and instructional design.
Effective communication skills, particularly listening, organization, adaptability, and time management.

Nice To Haves

Master's degree in business, research administration, education, communication, project management, instructional design, finance, science, or a related field.
Experience with learning management systems, systems integration or data management, and video design/development.

Responsibilities

Assess and identify research-administration training needs for faculty and staff.
Partner with internal stakeholders and subject matter experts on training needs and instructional design.
Facilitate learning through classroom instruction, virtual training, and other delivery methods.
Use software and University-approved systems to create online videos and modules with subject matter experts.
Keep online training materials and tools current and accurate in partnership with stakeholders.
Provide training metrics and data to leadership, including information on training completion.
Collect feedback, assess training effectiveness and satisfaction, and recommend service enhancements or mitigations.
Design assessment tools, evaluate training effectiveness, and summarize evaluation reports on training impact.
Work with research compliance leadership to keep policies current and revise them on a routine cadence or as needed.
Develop and ensure execution of communications for policy rollouts; notify stakeholders of policy changes and update supporting documents.
Develop engaging website and newsletter content with the research compliance team.
Advise on communication improvements for stakeholder groups across the NU-RES enterprise and build relationships with stakeholder teams.
Build and deploy a comprehensive research administration lifecycle training plan, incorporating feedback and continuous improvement.
Map training plans and design and develop an in-house training program, including a tiered certificate program.
Monitor developments and major issues in research administration and share relevant information with faculty and staff through newsletters.
Manage and lead monthly continuous learning sessions, including Learn More and Brown Bags; identify ongoing education needs and invite guest speakers.
Work with Research Compliance leadership to manage the Responsible Conduct of Research series for postdoctoral scholars and junior faculty.
Perform other duties or special projects to support department and institutional goals.
Oversee document management with the Research Compliance team, including organizing and curating SharePoint documentation and managing access.