Physician and Provider Relationship Manager - Toledo

Mercy Health • Toledo, OH

1d • Hybrid

About The Position

The Physician and Provider Relationship Manager (PPRM) works in collaboration with the Market President to improve in-network utilization by increasing new-patient referrals across the BSMH Product Portfolio. The role uses quantitative and qualitative analysis to guide a strategic call plan and prioritize opportunities that support product performance and incremental growth.

The position is based within driving distance of Toledo, Ohio. The PPRM spends 70% of working time in the field covering the assigned geography and may work from home for the remaining 30%.

Requirements

• Bachelor’s degree in business, marketing, education, or communications.
• At least 2 years of experience in sales, customer service, education, or marketing.

Nice To Haves

• Master’s degree in business or healthcare administration.
• Formal sales training.
• Clinical training.

Responsibilities

• Advise the Market President, System Strategy and Marketing, Medical Group, and Population Health on incremental growth opportunities and barriers.
• Serve as a strategic growth expert to service line leaders and BSMH specialists establishing new practices, collaborating on measurable, high-impact growth plans.
• Use national, state, and local trends to benchmark BSMH performance on growth-related KPIs, identify gaps, and recommend priority initiatives to market leadership.
• Conduct face-to-face visits with physicians, providers, and influencers to communicate new services or changes in care delivery and optimize coordination of in-network offerings for empaneled patients.
• Identify barriers and facilitate their resolution to improve care delivery, including through substantial process changes or new service offerings.
• Identify physicians and providers at risk of leaving the network and partner with market leadership to create and implement retention plans.
• Bring market stakeholders together to address competitive threats, performance-improvement opportunities, and product differentiators that support incremental growth.
• Aggregate and interpret data from multiple sources to inform the creation and execution of a strategic call plan and demonstrate measurable growth impact.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level