Medical Receptionist

Southern Indian Health Council•Alpine, CA

1d•Onsite

About The Position

Under the supervision of the Clinic Administrator, the Physical Therapy Receptionist provides a comprehensive range of team-based services to ensure patients and visitors are greeted and received appropriately and that visit-related processes are completed. The role may encompass functions performed by receptionists in other departments, and duties may vary depending on the position occupied in the office. Receptionists may be rotated to support service quality. Customer service in a patient-focused environment is a primary requirement. The position is based in a normal clinic/office environment. It requires sitting or standing for long periods, reaching, bending, climbing, stooping, lifting up to 25 pounds, repetitive hand movements, and using and viewing a PC. Travel throughout the organization’s service area and to SIHC site locations may be required. A flexible schedule may be needed based on operational needs. The role may also serve as an emergency driver for patient transports when needed and assigned. This is a full-time, hourly, non-exempt position with a stated schedule of Monday through Friday, 8:00 AM to 4:30 PM. Compensation is $25.00–$31.00 per hour.

Requirements

Medical front-office experience is required.
High school diploma or GED certificate is required.
Must be at least 18 years of age.
Computer knowledge, keyboarding and typing skills, and experience providing excellent customer service are required.
Basic computer literacy and familiarity with common applications such as Microsoft Word and Outlook are required.
Must maintain patient confidentiality and comply with HIPAA requirements.
A valid driver’s license must be maintained throughout employment; the employee must be able to travel throughout the organization’s service area, including SIHC site locations.
Must have a reputation for honesty and trustworthiness; be responsible, exercise good judgment, accept administrative supervision, pay attention to detail, and follow instructions.
Must communicate and interact effectively with people in a professional and courteous manner, maintain confidentiality, and work as part of a team.
Strong team-building, interpersonal, and organizational skills are required, as is the ability to establish and maintain effective relationships with coworkers and the public.
Must express ideas clearly and concisely, address audiences effectively, and exercise balanced judgment in evaluating situations and making decisions.
Must be willing to cooperate in accomplishing department goals and objectives; prioritize, meet deadlines, take initiative, be proactive, and function in a rapidly changing environment.
Must be able to work with people of diverse social and ethnic backgrounds, resolve conflicts, negotiate situations, and facilitate consensus.
Must be able to sit or stand for long periods; reach, bend, climb, stoop, lift up to 25 pounds, perform repetitive hand movements, and use and view a PC.
Reliable transportation and car insurance as required by the state are required; travel may be needed.
Must successfully pass a pre-screening tuberculin skin test or x-ray and blood/urine drug screening, and have adequate health to perform the position’s duties.
SIHC application and authorization forms must be completed and submitted to Human Resources before the applicable closing date.
Applicants seeking Indian preference must provide the required verification, including BIA-4432 certification, with the SIHC application.

Nice To Haves

Medical Assistant experience in an ambulatory care setting is preferred.
Experience with pediatric patients is preferred.
Education, training, or experience that complements the stated knowledge and skills is desirable but does not replace the minimum requirements.

Responsibilities

Schedule appointments using the designated computer system and applicable scheduling guidelines and procedures.
Answer a multi-line telephone, direct calls, take messages, and respond to inquiries about policies and appointments.
Provide customer service consistent with SIHC’s Service Standards, including a positive attitude, excellent phone etiquette, and a personalized approach to patients.
Obtain patient insurance information, verify coverage and benefits, submit necessary prior authorizations, and maintain accurate insurance and benefit records.
Submit reauthorization requests one week before a patient’s last authorized visit when treatment extends beyond the original authorization; learn more complex authorizations under the Clinic Administrator’s supervision.
Call patients to remind them of upcoming appointments and contact patients who miss appointments to offer rescheduling as appropriate; document call outcomes in appointment details.
At each clinic visit, confirm established-patient information is current, update necessary forms, and enter updates into the computer system in real time.
Obtain completed registration forms from new patients, enter their information into the computer, and scan designated registration information into the Electronic Health Record.
Collect co-payments and other patient payments, including lab and x-ray fees; check out patients and schedule return appointments.
Handle cash bags, including preparing daily deposits for fiscal.
Monitor faxes, keep forms printed, and assemble new-patient packets.
Monitor the reception and waiting areas, help keep the waiting room neat and free of safety hazards, and report hazards or disruptive behavior to a supervisor.
Act as an emergency driver for patient transports when needed and assigned by a supervisor.
Assist physical therapists as needed with cleaning, sanitizing, storing, and organizing equipment and toys.
Comply with SIHC policies and procedures and perform other duties assigned by the Clinic Administrator.
Participate in required compliance training, comply with applicable policies and regulations, and report suspected or actual compliance violations.