PHS Billing Analyst I

The Standard • Jacksonville, FL

1d • $21 - $31 • Onsite

About The Position

This team supports backend policy and billing operations through cross‑trained responsibilities across two teams. The work focuses on premium reallocations, billing research, audits, and payment processing at both the policy and case level for national, regional, and billing accounts. The position is fast‑paced and highly structured, requiring frequent movement between tasks while maintaining accuracy and attention to detail. Collaboration with internal partners is essential, though the role is not customer facing. The work is largely repetitive and process‑driven, supporting operational efficiency behind the scenes.

Requirements

• High School Diploma required.
• 2 years of accounting or complex financial experience required.
• Proficiency with Microsoft Excel, Word, Outlook and OneNote is required.
• Experience supporting backend operations within insurance, billing, financial services, or a similar process‑driven environment.
• Ability to manage high‑volume, structured, and repetitive work while maintaining accuracy and timeliness.
• Experience working across multiple account types, including policy‑level and case‑level processing.
• Comfortable navigating multiple systems and workflows, including queues, reports, and system migrations.
• Ability to work independently while collaborating closely with internal teams and partners.

Nice To Haves

• Associate or bachelor’s degree preferred.
• MetaViewer, CSM, CSR, AWD, Life70, EasyBill Recon, and Payment Tracking experience preferred.

Responsibilities

• Analyze, research and resolve complex billing and premium issues, including researching and reallocating premiums, auditing billing activity, and processing refunds.
• Exercise judgment and discretion to evaluate existing programs, identify issues, and contribute recommendations for process or procedural improvements.
• Independently plan and manage day-to-day work with minimal direction, collaborating with the team and adapting to new assignments as needed.
• Work queues and reports using MetaViewer and AWD workflows while maintaining accuracy and productivity during system migrations (e.g., CSM to Salesforce).
• Collaborate across teams and with internal and external partners, consult with senior leaders when appropriate, and demonstrate leadership through mentoring, training, and influencing decisions.

Benefits

• medical, dental, vision
• 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually
• Paid parental leave and adoption/surrogacy assistance
• An employee giving program that double matches your donations to eligible nonprofits and schools

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED